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Sendik’s Food Market: Enhancing Customer Experience with IoT
技术
- 传感器 - 全球定位系统
适用行业
- 食品与饮料
- 运输
适用功能
- 物流运输
用例
- 最后一英里交付
服务
- 系统集成
挑战
位于威斯康星州富兰克林的 Sendik's Food Market 在管理按需花卉和杂货配送订单的高需求方面面临着重大挑战，特别是在母亲节等假期期间。仅花艺部门就在短短两三天内处理掉了六百多打玫瑰。由于大流行导致的行为变化，网上杂货快递订单的流行一直持续存在，增加了每日的送货量。挑战不仅在于管理大量订单，还在于确保订单准确履行并按时交付。该团队必须提前一两天工作，以掌握订单情况，并处理假期前一天和假期当天涌入的最后一刻订单。
关于客户
森迪克食品市场是位于威斯康星州富兰克林的一家受欢迎的杂货店。他们提供各种产品，包括新鲜农产品、杂货和插花。他们以其按需鲜花和杂货配送服务而闻名。这些服务在母亲节等节日期间尤其受欢迎，此时对鲜花和杂货的需求激增。该商店致力于提供卓越的客户服务并确保客户满意度。他们拥有一支敬业的团队，即使在高峰时段，也会努力准确、按时地履行所有订单。
解决方案
为了管理大量配送订单并确保高效、及时的配送，Sendik's Food Market 转向 Onfleet 的最后一英里配送软件。该软件用于管理交付过程的各个方面。 Franklin 商店的团队发现，最有效的方法是让一名团队成员将配送信息加载到 Onfleet 的系统中，以确保一致性和准确性。这种方法帮助他们保持井井有条并有效地管理工作量。该软件还不断更新有关司机位置和到达时间的信息，受到客户的高度赞赏。该解决方案不仅帮助 Sendik's Food Market 管理大量订单，还通过提供及时、准确的配送更新来增强整体客户体验。
运营影响
数量效益
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