下载PDF
Zapier > 实例探究 > 自动化客户服务:Snap Kitchen 的高效之旅
Zapier Logo

Snap Kitchen's Journey: Automating Customer Care and Saving Time

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 建筑物
  • 食品与饮料
适用功能
  • 质量保证
用例
  • 零售店自动化
  • 供应链可见性(SCV)
服务
  • 系统集成
  • 测试与认证
挑战
Snap Kitchen 是一家提供餐包服务的公司,希望扩大规模,成为一家食品科技公司。他们需要自动化客户服务流程并提高可见性。
关于客户
Snap Kitchen 是一项膳食套件服务,提供预先准备的健康膳食。他们的菜单随季节变化并支持特殊饮食。他们有一个 iOS 应用程序,可以轻松订购,并提供提货或送货选项。
解决方案
Snap Kitchen 采用 Zapier 和 Freshdesk 来自动化其客户服务流程。当新反馈到达特定邮箱时,Zapier 的电子邮件解析器就会触发,并将电子邮件作为新工单路由到 Freshdesk。 Slack 还可以提供升级案例和新反馈的可见性和通知。
运营影响
  • The automation of Snap Kitchen's customer care process has led to significant operational improvements. The company has been able to save dozens of hours every week that were previously spent on managing customer feedback. This has allowed the team to dedicate more time to building better features not just for the app, but for the entirety of Snap Kitchen. The use of tools like Zapier and Freshdesk has also improved the visibility of customer feedback, making it easier to address issues promptly and efficiently. The company has successfully transitioned into a food-tech company, with technology playing a key role in their operations.

数量效益
  • Saved dozens of hours every week by automating customer care

  • Managed to scale up from one store to over 30

  • Successfully launched an iOS app in November 2016 which continues to grow

相关案例.

联系我们

欢迎与我们交流!

* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

Thank you for your message!
We will contact you soon.