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Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 建筑物
适用功能
- 设施管理
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
挑战
Moat Housing Association, a UK-based housing association managing over 20,000 homes, was facing challenges in providing their frontline staff with access to conduct their work while out in the field. They were using Microsoft Dynamics as their core CRM system and were looking for a fully integrated mobile solution. Their staff had to prepare paper packs for visits, carry tenant data to sites, and return to the office to write up visits and inspections. They had a partial mobile capability via an application built in-house, but it did not integrate with Microsoft Dynamics, offered limited functionality, and the licenses were due for renewal.
关于客户
Moat Housing Association is a top 30 housing association in the UK, based in the South East of England. They build high-quality, affordable homes for those in housing need. The association manages over 20,000 homes spread across South East London, Kent, Essex, and Sussex. The organization has over 350 employees and is headquartered in Dartford, United Kingdom. They have been using Microsoft Dynamics as their core CRM system for four years.
解决方案
Moat Housing Association engaged with RedKiteCRM, a seasoned Resco implementation partner, who demonstrated the Resco for Dynamics 365 and its capabilities to the association. With the help of RedKiteCRM, Resco has enabled Moat to consolidate their data into one secure, central system, providing visibility across their entire business. Paper-based estate and property inspections have been digitized, and housing staff can quickly complete forms, upload photos, and raise repairs with the data automatically flowing to their Microsoft Dynamics CRM in real-time. They’ve enabled staff to manage antisocial behavior cases, log calls and visits, view customer and property data, and receive actions from the monthly fire risk assessments conducted by their third-party contractor – all via Resco, on their iPads.
运营影响
数量效益
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