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State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 车队管理
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
挑战
人类服务部 (DHS) 机构面临着多项 IT 挑战，包括需要耗费大量时间召开作战室会议才能解决的持续性问题。该机构还面临着预算限制和现代化的推动力。IT 团队正在管理分散的政府机构交付环境中的众多第三方解决方案，当服务问题浮出水面时，就会出现很多相互指责的情况。缺乏端到端可视性带来了其他 IT 挑战。例如，IT 团队需要解决位于用作公用设施的数据中心的服务器的响应时间不一致问题。该机构还需要部署额外的网络分路器来帮助监控进入机构数据中心的流量。
关于客户
人类服务部 (DHS) 机构为该州公民提供重要的福利计划。DHS 的职责包括财政和食品援助、公共住房、就业和儿童保育服务等计划。DHS 拥有该州最大的部门预算，它利用美国该州中央和地区办事处 2,000 多名员工的努力，尽可能贴近受助人提供服务。DHS 的内部信息技术 (IT) 团队管理数据中心、网络、应用程序和安全服务交付，同时还为许多其他州机构提供技术支持。虽然这个 IT 团队在政府报告方面向州首席信息办公室 (CIO) 汇报，但他们全面负责其管理的政府机构技术环境的日常监督。
解决方案
DHS IT 团队在其数据中心和网络环境中部署了采用 InfiniStreamNG (ISNG) 软件设备技术的 nGeniusONE 服务保障平台，从而解决了该州的战略计划目标和持续的战术挑战。ISNG 软件设备中托管的专利 NETSCOUT® Adaptive Service Intelligence™ (ASI) 技术可为 nGeniusONE 视图和报告中提供的更智能的分析生成智能数据。nGeniusONE 提供这些智能数据的上下文分析，并可视化复杂且地理分散的政府服务交付环境。IT 团队还为 10G 交换机部署了 nGenius 数据包流操作系统 (PFOS™) 软件，该交换机在由第三方供应商提供的 NETSCOUT 认证的 PFS 5010 商用现货 (COTS) 平台上运行。此外，IT 团队通过部署 nGenius Flow Collector 软件设备满足了其在 VMware 平台上对 NetFlow 收集支持的需求。
运营影响
相关案例.
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