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Streamlining Business Processes: A Case Study on Marc Nelson Oil Products
技术
- 分析与建模 - 过程分析
- 网络与连接 - 5G
适用行业
- 石油和天然气
- 运输
适用功能
- 物流运输
- 采购
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
挑战
由于缺乏记录的业务流程、程序和政策，石油产品供应商 Marc Nelson Oil Products 面临着重大挑战。文档的缺乏造成了员工之间的知识差距，影响了他们的绩效和组织的整体效率。该公司总裁彼得·尼尔森特别担心经验丰富的员工离开公司后可能会丧失知识和技能。由于缺乏现有文件可供参考以寻求帮助，新员工难以适应，导致运营效率低下和绩效下降。该公司需要一个有效的系统来记录和简化其业务流程。
关于客户
Marc Nelson Oil Products 是一家知名的石油产品供应商，为加油站提供柴油、润滑油和汽油等产品。该公司成立于 1936 年，为客户提供从购买、交付到产品管理的完整体验。它拥有四个散装工厂和十一个自动化商业加油站，在俄勒冈州的东道社区提供 24/7 的燃料供应。该公司还提供库存管理系统和卡锁，供客户跟踪其产品。它通过使用可靠的储罐以及分析和采样系统来评估车辆中液体的状况，从而优先考虑安全性。该公司拥有五十五名员工。
解决方案
为了应对这一挑战，Peter Nelson 寻求业务流程顾问 Adi Klevit 的帮助。在评估了多个系统后，Adi 推荐了 SweetProcess，因为它的可靠性和灵活性。 SweetProcess 是一个可以轻松记录和更新业务流程的系统。尽管最初对定价模式持保留态度，Peter Nelson 发现 SweetProcess 的每月订阅价格实惠。 Marc Nelson Oil Products 实施 SweetProcess 显着改善了公司的运营。该系统可实现有效的业务流程文档、无缝的员工入职和培训、交付的一致性以及持续改进。对文件所做的更改不会自动实施，从而使公司能够检查并决定最佳行动方案。
运营影响
数量效益
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