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Streamlining Child Protection Processes with K2 Software: A Bufetat Case Study
适用行业
- 城市与自治市
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
挑战
Bufetat 是挪威的一个政府机构，负责国家资助的儿童福利和家庭咨询服务，该机构正在与处理大量传入文件的过时系统作斗争。该机构每月处理 7,500 多份新文件，这些文件经过手工分类并交付给 5,600 多名案件工作者。这种传统方法不仅耗时而且效率低下，因为文件并不总是在正确的时间到达正确的人手中。该系统缺乏可见性，使得管理人员很难在不直接与个案工作者交谈的情况下查看案件的状态，这进一步浪费了宝贵的时间。随着需要援助的儿童和家庭数量持续增加，Bufetat 认识到需要更高效的内部案件管理系统，以更有效地响应服务请求。
关于客户
Bufetat 是挪威的一个政府机构，正式名称为儿童、青少年和家庭事务办公室。该机构负责全国范围内国家资助的儿童福利和家庭咨询服务。它监管设施、寄养家庭、咨询和收养服务，并采取措施保护遭受虐待、孤儿或忽视的儿童。该机构提供重要且往往紧急的服务，包括为陷入危机的家庭提供专业支持，以及为在其他国家寻求庇护的无人陪伴的未成年人寻找紧急住所。仅 2015 年前 5 个月，该机构就介入帮助了超过 13,650 名年轻人。
解决方案
Bufetat 开发了一个名为 BiRK 的定制案例管理系统，并集成了 K2 软件来启动和自动化关键流程。该系统包含大约 35 个不同的流程，适用于各种儿童福利情况。 Bufetat 每个月都会收到并扫描大约 7,500 份新文件。 K2 软件会自动将每个收到的文档分配给个案工作人员，并根据预定义的流程规定许多任务。然后，个案工作者审查文档，决定需要采取哪些行动，并启动新的工作流程来管理后续行动。 K2 Software 确保所有收到的文档均按照政府程序进行处理，从而提供一致的方法来处理大量工作。仅一年时间，就启动了超过 356,000 个工作流程。该软件还为高级管理人员提供了更大的可见性和控制力，使他们能够查看不同案件的状态，监控分配给每个案件工作者的任务数量，并在必要时将任务重新分配给不同的员工。
运营影响
数量效益
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