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Digizuite > 实例探究 > 简化多品牌运营:焦点品牌案例研究
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Streamlining Operations Across Multiple Brands: A Case Study on Focus Brands

技术
  • 分析与建模 - 机器学习
适用行业
  • 食品与饮料
  • 零售
适用功能
  • 销售与市场营销
用例
  • 库存管理
  • 零售店自动化
服务
  • 数据科学服务
挑战
Focus Brands 是全球多渠道食品服务品牌的领先开发商,在整合和简化其七个不同品牌的运营方面面临着重大挑战。经过多年收购的每个品牌都有自己的流程、需求和标准。该公司需要将其资产集中在一个数字资产管理 (DAM) 系统中,以更好地为全球特许经营商和客户提供服务。目标是消除创意部门的瓶颈并建立反馈循环以了解哪些资产与客户产生共鸣。该挑战还涉及将资产无缝集成到所有相关渠道,同时不断改善客户体验。
关于客户
Focus Brands 是全球多渠道食品服务品牌的领先开发商。该公司拥有 Auntie Anne's、Cinnabon、Jamba 等 7 个全球品牌,为超过 1200 万客户提供服务。作为全球排名第四的食品和饮料品牌授权商,Focus Brands 拥有 100 多种产品,其全球 6,000 多个特许经营店的年零售额超过 10 亿美元。该公司拥有 1,200 多名员工,总部位于佐治亚州亚特兰大。
解决方案
为了应对这一挑战,Focus Brands 组建了一个由整个企业的利益相关者组成的咨询小组来选择 DAM。目标是集中存储在 15 个系统中的资产。该公司了解让人们适应新工作方式以及选择新技术的重要性。一旦明确定义了业务目标,定义和实现自动化和集成的任务就开始了。该公司选择 Digizuite DAM 是因为其内置且可扩展的自动化和集成库。这使得该公司能够简化流程,消除大量行政工作,并降低人为错误的风险。例如,自动图像识别可以识别照片中的名人,然后通过法律部门发送这些名人,以确保将正确的协议和信息附加到图像中。
运营影响
  • The implementation of Digizuite DAM has brought about significant operational improvements for Focus Brands. The company conducted a content audit before going live, ensuring that all the assets going into the DAM were up-to-date. They also tested the experience with internal pilot groups to get fast feedback and make improvements on the fly. The system was stress-tested with stakeholders from PR and Creative, leading to real-time feedback and immediate improvements. The company is continuing to evolve beyond their initial footprint, with further investment in machine learning and automation capabilities. This will enable them to think bigger, making the DAM a resource across the entire business, with enthusiastic ambassadors across Focus Brands helping to drive the transformation.
数量效益
  • Centralized assets that were previously stored across 15 systems into one single platform
  • Eliminated repetitive work across the content creation, approval, and management processes
  • Reduced the risk of human error across the business

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