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Streamlining Property Management with AppFolio Property Manager PLUS: A Case Study on The Apartment Company
适用行业
- 建筑物
挑战
The Apartment Company 是一家物业管理公司，在圣地亚哥、拉斯维加斯和里诺拥有 4,000 多个多户公寓，在管理运营方面面临着巨大挑战。该公司正在努力解决资源分配和其他任务所需报告的检索过程缓慢且低效的问题。该过程涉及多个来源和多次登录，这不仅减慢了操作速度，还增加了出错的机会。缺乏简化的付款和向业主报告的流程是一个主要问题。该公司迫切需要一种能够整合信息、简化流程并改善客户服务体验的解决方案。
关于客户
The Apartment Company 成立于 1994 年，是一家位于加利福尼亚州恩西尼塔斯的物业管理公司。该公司已在圣地亚哥、拉斯维加斯和里诺购买了 4,000 多套多户住宅，并控制着超过 5.5 亿美元的资产。公寓公司首席运营官 JD Chase 领导加州管理团队，管理超过 1,900 套公寓单元。该公司之前使用 RealPage 作为其物业管理解决方案。然而，由于运营效率低下以及需要更简化的流程，他们转而使用 AppFolio Property Manager PLUS。
解决方案
该公寓公司求助于 AppFolio Property Manager PLUS 来解决运营挑战。 AppFolio 提供了单一软件解决方案，消除了对多点解决方案的需求，从而简化了公司的流程。该软件使公寓公司能够整合他们的信息，从而显着提高了他们的效率。借助 AppFolio，该公司能够更加专注于面对面的联系，从而增强客户服务体验。该软件的效率和创新使 The Apartment Company 通过适应其业务需求并推动其成功，从而在竞争中保持领先地位。 AppFolio 的在线检查、在线支付、在线租约签署和短信等功能进一步增强了公司的运营。
运营影响
数量效益
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