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Stream > 实例探究 > 通过流聊天增强移动客户支持:Tabby 案例研究
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Tabby Enhances Mobile User Experience with Stream Chat Integration

技术
  • 网络与连接 - NFC
  • 机器人 - 轮式机器人
适用行业
  • 零售
  • 电信
适用功能
  • 采购
  • 产品研发
用例
  • 篡改检测
  • 时间敏感网络
服务
  • 系统集成
  • 测试与认证
挑战
Tabby 为移动用户提供的客户支持系统笨重且低效,导致用户满意度较低和解决时间较长。
关于客户
Tabby 是一种灵活的支付方式,允许用户先购买后以免息分期付款方式,同时在自己喜欢的商店赚取现金返还。他们优先考虑用户体验,并希望增强他们的移动客户支持系统。
解决方案
Tabby 集成了 Stream Chat(一种现成的聊天 API),以改进移动用户体验并更快地将用户连接到代理以更快地解决问题。
运营影响
  • The integration of Stream Chat into Tabby's mobile platform has led to a more efficient and user-friendly customer support system. The ready-made chat API has allowed the engineering team to focus on developing the core competencies of the app. The flexibility of Stream Chat has enabled Tabby to customize the chat feature to meet its specific needs. The positive feedback from the design team on the UI kit indicates an improved aesthetic and user interface. Looking forward, Tabby plans to leverage the custom message feature to create a customer service chatbot flow for desktop users in 2023.
数量效益
  • Nearly 70% of all support tickets are from mobile users, indicating a significant improvement in mobile user support.
  • The integration of Stream Chat allows for faster issue resolution, although specific time improvements are not mentioned.
  • The use of Stream Chat's UI kit by the design team for creating a custom look for the chat.

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