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The City of Edmonton: Fueling HR Modernization with Workforce Intelligence
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 城市与自治市
适用功能
- 商业运营
- 人力资源
服务
- 软件设计与工程服务
- 系统集成
挑战
To take on the challenges of a fast-growing City and workforce, the City’s HR team needed to provide up-to-date workforce insights to enable fact-based decision-making. Because the City’s population is growing at an unprecedented rate, the City needs to ensure it can expand its key infrastructure and services with the right skills and talent. The City tracks data related to a wide variety of job functions—everything from garbage collection to firefighting and financial planning—so it needs to monitor workforce capacity and other critical HR topics in an efficient way. Until recently, the HR team was parsing together monthly reports with data pulled from PeopleSoft and other systems. Not only was this time consuming, but the static spreadsheets and reports did not give the City’s leadership team the ability to drill down into key issues, such as talent acquisition, worker safety, and employee retention. The HR team also needed to modernize its practices for workforce capacity planning. Once a year, they would assemble a printed binder that covered headcount by dimensions such as age, gender, and tenure, as well as the City’s wide range of job categories. This process was lengthy and because it was done on an annual basis it was out of date as soon as it was printed.
关于客户
The City of Edmonton, located in the western province of Alberta, is one of Canada’s fastest-growing large municipalities. Known as a cultural and educational center, the city is experiencing rapid population growth, which necessitates the expansion of municipal infrastructure, programs, and services. The City’s HR team is tasked with creating a productive workforce to support this growth while being mindful of their responsibility as stewards of public funds. The HR team manages a diverse range of job functions, from garbage collection to firefighting and financial planning, making it essential to have efficient workforce capacity planning and up-to-date workforce insights.
解决方案
The City’s HR Research, Statistics and Reporting team sought a better way to leverage data to make workforce decisions and plan for the future. They began searching for a Workforce Intelligence solution that would help the municipality link HR practices with strategic objectives, such as implementing cost control measures for overtime, building a solid recruitment pipeline, and retaining in-demand employees. The City of Edmonton went through a rigorous RFP selection process, and had a number of key technology requirements. The solution had to be SaaS (Software-as-a-Service). With a SaaS model, the City could reduce or eliminate expensive upgrade costs typically associated with HR solutions, ensure ongoing technology support and always have the most up-to-date version of the application in place. The City also needed an HR Management system-agnostic solution. Having started a modernization program for all of its HR technology systems—covering everything from learning and development to performance management to safety management—the City wanted to ensure the Workforce Intelligence solution it selected could bring in any data, from any source, without the City paying extra fees. After a rigorous search for the right vendor, the City selected Visier. The City began the rollout of Visier in December of 2014, beginning with senior HR managers, followed by other HR positions. The City’s HR team is using the solution—which comes pre-built with hundreds of workforce metrics, analytics, and visualizations, covering a wide range of HR topic areas—to analyze over three years of employee data. Once the roll-out is complete, the solution will also be used by the City’s approximately 200 senior leaders, such as the City Manager, General Managers, Branch Managers, and Directors, in addition to the HR team.
运营影响
数量效益
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