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the State of North Dakota Powers Decisions with Zenoss
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 维护
- 质量保证
用例
- 基础设施检查
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
挑战
北达科他州的信息技术部 (ITD) 为该州几乎所有政府实体提供 IT 运营服务。他们还通过全州网络为 K-12、高等教育和各种区域设施提供网络访问。IT 运营团队的任务是监控总统和州选举服务。然而，该团队在对其 IT 环境做出明智的决策时面临重大障碍。他们所采用的工具在各个平台上不一致，而且大部分基础设施根本没有性能监控。如果出现问题，他们会使用系统工具进行临时监控，但无法真正了解过去的情况。这使得诊断和纠正应用程序性能问题变得非常困难。他们需要一个监控系统，不仅可以长期跟踪系统的整体性能，还可以关联基础设施中不同服务和设备的影响。
关于客户
本案例研究中的客户是北达科他州，具体来说是信息技术部 (ITD)。ITD 负责该州几乎所有政府实体的 IT 运营。这包括为 300 多个地理分散的学区提供网络访问，这些学区依靠 ITD 来托管通用的学生信息系统平台。IT 运营团队还负责监控总统和州选举服务。ITD 在州首府俾斯麦运营，但也通过全州网络为各个区域设施提供服务。
解决方案
北达科他州决定用一个能够提供端到端可视性的新系统取代 Compuware 和 HP 现有的有限监控解决方案。四家公司入围了最终名单——Zenoss、Nagios、Compuware 和 HP。经过仔细审查和一些内部概念验证部署，北达科他州决定采用 Zenoss，因为 Zenoss 的产品简单易用、无代理监控功能强大，并且能够提供整体数据可视性。该产品的简单性使其易于学习，因此与其他产品所需的特定培训要求相比，许多管理员都可以使用它。由于有数百台 Windows 服务器、VMware、Oracle Real Application Clusters、AIX、Linux 和一台大型机，能够跨服务器、虚拟化场、存储服务器、网络和应用程序整合数据以便于分析是新系统的主要目标。一旦 Zenoss 开始监控该州的运营情况，该团队就会立即受益于更简单的数据收集过程。
运营影响
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