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Transforming Customer Service in Financial Services with AI Chatbots
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 金融与保险
- 电信
适用功能
- 维护
- 销售与市场营销
用例
- 对话机器人
- 时间敏感网络
服务
- 系统集成
- 培训
挑战
这家领先的美国金融服务公司希望通过采用上下文和连续消息传递方法来改善其客户服务体验。
关于客户
该客户是全球最大的信用卡公司之一，拥有超过 5700 万持卡人。他们优先考虑客户服务，并因其出色的服务而赢得了金融领域的奖项。
解决方案
他们实施了 Freshchat（一种现代消息传递平台），将实时聊天升级为在其网站和移动应用程序上发送消息。他们还利用 Freshchat 与 Apple Business Chat 的本机集成在 iMessage 上扩展了客户服务。
运营影响
数量效益
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
