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Transforming Hospitality and Community Engagement: A Case Study on BNB Made Easy
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 城市与自治市
适用功能
- 设施管理
- 人力资源
用例
- 人员跟踪与监控
- 时间敏感网络
挑战
BNB Made Easy 是一家位于澳大利亚新南威尔士州奥兰治的家族经营物业管理公司 (PMC)，自 2018 年成立以来，业务经历了显着的繁荣。然而，由于大流行导致全国范围内的封锁导致旅行停止，该公司面临着重大挑战和业务增长。他们使用的现有软件严重依赖手动流程和多个平台，这非常耗时、降低了生产力并影响了员工士气。该公司需要一个灵活的物业管理系统 (PMS)，该系统能够快速适应不断变化的行业需求，并在旅行限制取消时允许业务增长。
关于客户
BNB Made Easy 是一家家族经营的物业管理公司 (PMC)，总部位于澳大利亚新南威尔士州奥兰治。该公司由前教师蒂姆·莫蒂默 (Tim Mortimer) 创立，最初是一家小型 PMC，现已发展成为一家全面的酒店和旅游企业。该公司提供旅游、活动和文化活动，不仅能产生收入，还能造福整个奥兰治社区。自 2018 年推出以来，BNB Made Easy 的投资组合在短短四年内从 4 处房产增加到 111 处，大幅增加了 2675%。
解决方案
BNB Made Easy 采用了 Guesty 的多日历和统一收件箱，将所有信息整合到一处，提高了效率并节省了宝贵的时间。定期与客户经理联系可提供 24/7 支持并促进快速入职。该公司还通过 Guesty 与一系列行业领先的合作伙伴进行整合，包括 Breezeway 和 Duve。这种整合使他们能够为客人提供更加个性化的体验，将新的潜在客户变成回头客。该公司现在可以在保持精干团队的同时实现发展，并且已准备好在不进行任何更改的情况下管理多达 150 处房产。
运营影响
数量效益
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