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Transforming Property Management: A Case Study on JW Property Services and AppFolio
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 网络与连接 - 5G
适用行业
- 建筑物
- 金融与保险
适用功能
- 设施管理
- 维护
用例
- 库存管理
- 时间敏感网络
挑战
JW Property Services 是新奥尔良的一家家族式物业管理公司，在管理其不断增长的 330 多个单位的投资组合方面面临着挑战。该公司最初使用 Excel 电子表格和 QuickBooks 来管理其租赁物业并处理会计业务。然而，随着业务的扩展，这些工具被证明是不够的，导致流程繁琐、人工错误和大量的忙碌。该公司迫切需要一种软件解决方案来满足其不断变化的需求、简化运营并减少手动工作量。我们面临的挑战是找到一种用户友好、能够自动化流程并帮助他们为客户提供个性化服务的解决方案。
关于客户
JW Property Services 是一家家族拥有的物业管理企业，总部位于路易斯安那州新奥尔良。该公司成立于 2006 年，管理着 330 多个单元，包括遍布新奥尔良-梅泰里都会区的小型多户公寓大楼和单户住宅。该公司由乔什·威尔逊创立，他在卡特里娜飓风过后不久开始投资房地产。多年来，JW Property Services 取得了显着的发展，并从管理他人的物业过渡到投资和管理自己的物业。如今，该公司拥有其管理的约 75% 至 80% 的物业。
解决方案
JW Property Services 决定改用物业管理软件解决方案 AppFolio。 AppFolio 的用户友好界面和无缝数据迁移流程使团队能够轻松完成过渡。该软件自动化了许多关键业务流程，减少了人为错误并节省了时间。以前，租金收取是一个涉及手动错误的繁琐过程，而 AppFolio 则简化了这一过程。该软件还实现了应收账款和应付账款的自动化，使流程更加高效。 AppFolio 的通信工具使 JW Property Services 能够为其客户提供个性化服务、及时响应查询并将所有通信记录在一处。该软件还促进了非接触式功能，如自助放映、自动锁箱和在线支付，这些功能在 COVID-19 大流行期间被证明是无价的。
运营影响
数量效益
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