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Transforming Restaurant Operations: A Case Study of Yeah!Burgr
技术
- 传感器 - 全球定位系统
适用行业
- 城市与自治市
适用功能
- 销售与市场营销
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
挑战
Yeah!Burgr 是一家颇受欢迎的连锁餐厅，在扩张过程中面临着重大的运营挑战。合伙人斯蒂芬·莫兰最初引入这个概念是为了提高现有酒吧的销量，但这个概念很快就受到欢迎并扩展到多个地点。随着另外两个地点的开设，斯蒂芬面临着管理不同地点的更大团队的挑战。最初使用 Excel 电子表格进行调度的方法非常耗时，而且由于无法准确跟踪员工的可用性，因此经常会导致错误。斯蒂芬还经常在不同地点之间开车或打电话，以确保顺利运营和适当的员工安排。缺乏正式的休假管理系统导致意外安排了无法上岗的员工。显然需要更高效的调度和考勤系统。
关于客户
Yeah!Burgr 是一家颇受欢迎的连锁餐厅，其最初的概念是在 2017 年夏天提高米斯县纳文市一家现有酒吧的销售额。这一概念迅速流行起来，并扩展到多个地点，包括梅努斯、德罗赫达和韦克斯福德镇。合伙人 Stephen Moran 一直在寻找机会扩大 Yeah!Burgr 的菜单和影响范围。该连锁餐厅以其独特的体验而闻名，拥有庞大的客户群，吸引了来自全县各地的顾客。该公司在七个地点拥有 100 多名员工，自 2019 年以来一直是 Bizimply 调度系统的用户。
解决方案
Stephen 采用了 Bizimply 的日程安排系统，从手动电子表格过渡到简单的拖放界面。这将花在日程安排上的时间从每周 5 小时减少到 30 分钟或更短，从而腾出时间用于其他运营改进。推出了 MyZimply 应用程序，允许员工提交休假请求或缺勤情况，该应用程序会自动更新日程安排，从而无需进行发布后调整。 Yeah!Burgr 地点引入了 Timestation，确保了准确的打卡时间和适当的休息管理。时间站还通过准确跟踪打卡时间来帮助降低劳动力成本，这些时间与考勤卡同步并直接发送到工资单。这消除了工资计算中的人工错误。该系统还提高了工作人员和地点之间的工作效率和沟通，员工发现该应用程序易于使用且有益。
运营影响
数量效益
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