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U.S. State Agency Reduces Network Operations MTTR with NETSCOUT Solution
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - 网络管理和分析软件
适用行业
- 城市与自治市
- 教育
适用功能
- 物流运输
- 维护
服务
- 系统集成
- 测试与认证
挑战
该州政府机构的 IT 基础设施面临多项挑战。该机构最近部署了一个新的数据中心，提高了网络连接速度，增加了可视点，并部署了新的统一通信 (UC) 中心/VoIP。然而，IT 团队面临着服务中断和平均修复时间 (MTTR) 问题，这些问题影响了重要的政府服务。该机构每月生成 450 个与网络相关的事件工单，总体 MTTR 率高于预期。创收部门在解决停机问题方面的延误使他们面临数千美元的损失。该机构 IT 团队支持的其他政府服务交付平台也经历了类似的停机情况，这对向最终用户和公民提供的服务产生了不利影响。
关于客户
客户是美国一家专门的州信息技术 (IT) 机构。该机构负责管理各种公共实体的网络、应用程序和统一通信 (UC) 环境。超过 500 名 IT 资源的员工为全州的团体提供共享基础设施、技术和网络范围服务的支持；从紧急服务、调度员和急救人员到公共教育、家庭服务、机动车管理局 (DMV) 和技术实体。该机构的 IT 团队运营着两个数据中心、一个 UC 联络中心和几个其他政府地点。
解决方案
该机构与 NETSCOUT 合作，以增强其 nGenius 解决方案。该解决方案包括对 nGeniusONE 服务保证许可证的升级，从而扩展了 nGeniusONE UC 解决方案，并提供备用 nGeniusONE 服务器配置支持。该机构还部署了具有 Adaptive Service Intelligence™ (ASI) Plus 的 InfiniStreamNG 4795 设备，它支持 4 端口 10G/1Gb，并提供端到端呼叫跟踪数据的实时视图和全网络关键绩效指标 (KPI) 可见性，以保护网络和服务的可靠性和可用性。此外，该机构还使用了 OptiView® XG 网络分析平板电脑，它是 nGeniusONE 的无线伴侣，可提供 WLAN 生命周期管理和故障排除网络基础设施功能。增强的 NETSCOUT 解决方案用于诊断多层应用程序中的持续性能问题。该机构的 IT 团队定制了实时 nGeniusONE 服务仪表板，以主动监控涉及 Web 前端、数据库服务和应用程序服务层的多层应用程序。
运营影响
数量效益
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