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UK’s biggest pub and restaurant operator raises the bar with Nintex
技术
- 机器人 - 轮式机器人
适用行业
- 零售
- 电信
适用功能
- 设施管理
- 质量保证
用例
- 现场人员安全管理
- 零售店自动化
服务
- 系统集成
- 培训
挑战
Mitchells & Butlers 是英国最大的托管餐厅和酒吧运营商,其纸质系统面临着重大挑战。该公司的零售业务经理 (RBM) 每三个月要花费 30 到 60 个小时审查该公司 1,700 家餐厅、酒馆和酒吧的安全文件。这些文件包括开业前检查、结业检查、健康和安全检查、储藏室和厨房清洁时间表、总经理检查表、纠正措施清单等表格。这一过程不仅耗时,而且还使 RBM 脱离了与客户互动以及确保食品和服务质量的主要职责。他们每年总共检查 300 万张纸张,这极大地消耗了他们的时间和资源。
关于客户
Mitchells & Butlers 是英国最大的托管餐厅和酒吧运营商,在英国拥有 1,700 多家企业。其产品组合包括许多英国最受欢迎的品牌,包括 Harvester、Toby Carvery、Vintage Inns、Premium Country Pubs、Crown Carveries、Sizzling Pubs、All Bar One、Browns、Miller & Carter、Nicholson's、O'Neill's 和 Ember Inns。该公司的零售业务经理分别负责约15个设施,他们的主要职责包括与顾客互动以及确保食品和服务的质量。
解决方案
为了应对这些挑战,Mitchells & Butlers 使用 Nintex Mobile 和 Nintex Forms for Office 365 开发了一种解决方案。该解决方案基于云,无需公司构建和维护本地基础设施。新系统允许管理人员使用 Nintex Mobile 在 Samsung Galaxy Tab 3 平板电脑上填写表格,从而取代纸质表格。这些表单被设计得更加直观、更快速、更易于使用。该公司还使用 Nintex Forms 以纸质系统无法实现的方式整合尽职调查和培训。例如,如果经理记录的冷冻鱼的温度超过标准,表格将显示一个面板,指示经理丢弃鱼并提供有关正确处理鱼的安全政策内容。
运营影响
数量效益
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