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Willoughby Council Enhances Operational Efficiency with Nintex Promapp
适用行业
- 建筑物
- 城市与自治市
用例
- 人员跟踪与监控
- 供应链可见性(SCV)
服务
- 培训
挑战
威洛比议会是澳大利亚的一个中型地方政府机构，它面临着一些需要立即关注的挑战。该委员会渴望提高其效率和效力，并增强与之互动的人们的客户体验。然而，事实证明，现有的流程映射工具既耗时又不一致，导致流程被团队忽视。该委员会还面临着与两个邻近委员会的潜在合并，这意味着角色的变化、新的结构以及所有新流程的共享。尽管合并没有发生，但理事会花了 18 个月的时间专注于流程改进，为变革做准备。此外，新任命的总经理热衷于整体改进流程，并介绍了业务改进和客户体验经理的角色。
关于客户
威洛比议会是位于澳大利亚悉尼北岸的一个中型地方政府机构。它占地约 14 公顷，为约 78,000 人提供服务。该委员会负责监督管理公园、图书馆和休闲中心的各个业务部门，以及差饷支付和合规等后台职能。它还拥有面向客户的团队和仅处理内部流程的其他团队。该委员会在提高效率和效力以及增强客户体验方面面临着挑战。
解决方案
为了应对这些挑战，理事会决定实施 Nintex Promapp，一种流程映射工具。这一决定受到了该委员会的业务改进和客户体验经理 Mustafa Ghulam 的影响，他在过去的职位中拥有使用 Nintex Promapp 的经验，并且知道它将提供委员会工作人员所需的一致性和易用性。 Nintex Promapp 的实施是缓慢而稳定地有机完成的。 Mustafa 和另一名工作人员成为 Nintex Promapp 认证培训师，并培训了来自理事会不同部门的 12 名工作人员。这些员工被指定为 Nintex Promapp 冠军，并在其业务部门的流程映射和改进方面发挥带头作用。这种方法允许员工在需要时在自己团队成员的帮助和支持下学习使用该软件。
运营影响
数量效益
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