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Wyndham's Rapid Onboarding of La Quinta Hotels with Nintex Process Discovery
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 网络安全和隐私 - 身份认证管理
适用行业
- 教育
- 运输
适用功能
- 采购
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 系统集成
- 培训
挑战
2018 年,温德姆酒店及度假村收购了 La Quinta 品牌,为其投资组合增加了 900 家酒店。面临的挑战是如何快速入职这些酒店并培训其员工了解温德姆全公司的程序、政策和计算机系统。由于这些酒店已经投入运营,因此入职流程需要尽快完成。温德姆的特许经营模式在很大程度上依赖于其所有酒店都使用的计算机化物业管理系统,以确保始终如一的高质量客户体验。因此,培训每家酒店的员工使用该系统并遵守公司政策和程序至关重要。然而,确定正确的自动化流程以实现高效的入职是一个挑战。寻找这些流程的传统手动方法既耗时又昂贵,而且容易受到员工偏见的影响。
关于客户
温德姆酒店及度假村是一家总部位于美国的领先酒店特许经营公司。它从事娱乐和休闲行业,提供各种酒店产品和服务。 2018年,温德姆通过收购La Quinta品牌扩大了市场份额,在其投资组合中增加了900家酒店。该公司的特许经营模式在很大程度上依赖于其所有酒店都使用的计算机化物业管理系统,以确保始终如一的高质量客户体验。 Wyndham 是 Nintex 的长期客户,利用其机器人流程自动化 (RPA) 解决方案高效地入职新员工并降低现场培训成本。
解决方案
Wyndham 求助于 Nintex Process Discovery 来简化入职流程并更全面地优化公司流程。 Nintex 的发现机器人在入职过程中在几名员工的计算机上后台运行,记录这些员工活动的关键数据。这些信息被发送到 Nintex 的人工智能分析引擎,该引擎确定了温德姆最新员工入职所涉及的具体任务。对于每个已识别的流程,Nintex Process Discovery 评估了关键指标,提供了总体建议级别,并生成了自动化工作流程。根据 Nintex Process Discovery 提供的信息,Wyndham 决定自动化哪些流程,以优化所有 900 家 La Quinta 酒店的入职流程。这些流程的工作流程已导入 Nintex 的 RPA 开发工作室,并在部署到 Nintex 机器人之前进行微调和测试。
运营影响
数量效益
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