Download PDF
Wyndham's Rapid Onboarding of La Quinta Hotels with Nintex Process Discovery
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Education
- Transportation
Applicable Functions
- Procurement
Use Cases
- Leasing Finance Automation
- Material Handling Automation
Services
- System Integration
- Training
The Challenge
In 2018, Wyndham Hotels and Resorts acquired the La Quinta brand, adding 900 hotels to its portfolio. The challenge was to rapidly onboard these hotels and train their employees on Wyndham's company-wide procedures, policies, and computer systems. The onboarding process needed to be completed as quickly as possible since these hotels were already operational. Wyndham's franchise model heavily relies on a computerized property management system used by all its hotels to ensure a consistently high-quality customer experience. Therefore, training each hotel's employees to use this system and adhere to company policies and procedures was crucial. However, identifying the right processes to automate for efficient onboarding was a challenge. The conventional, manual approach to finding these processes was time-consuming, expensive, and vulnerable to employee bias.
About The Customer
Wyndham Hotels and Resorts is a leading hotel franchising company based in the United States. It operates in the entertainment and recreation industry, offering a diverse range of hospitality products and services. In 2018, Wyndham expanded its market share by acquiring the La Quinta brand, adding 900 hotels to its portfolio. The company's franchise model heavily relies on a computerized property management system used by all its hotels to ensure a consistently high-quality customer experience. Wyndham has been a longtime customer of Nintex, using its Robotic Process Automation (RPA) solution to efficiently onboard new employees and reduce onsite training costs.
The Solution
Wyndham turned to Nintex Process Discovery to streamline the onboarding process and optimize the company's processes more generally. Nintex's discovery robots ran in the background on several employees' computers during their onboarding process, recording key data on these employees' activities. This information was sent to Nintex's AI-powered analytics engine, which identified the specific tasks involved in onboarding Wyndham's newest employees. For each identified process, Nintex Process Discovery evaluated key metrics, provided an overall recommendation level, and generated an automation workflow. Based on the information provided by Nintex Process Discovery, Wyndham decided which processes to automate to optimize the onboarding of all 900 La Quinta Hotels. The workflows for these processes were imported into Nintex's RPA development studio, where they were fine-tuned and tested before being deployed to Nintex robots.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”