GoComet

HaulMatch, a leading online automobile shipping broker, was facing significant challenges due to a lack of visibility over shipments. The company's shipments, which often took 20-30 days of transit time, were difficult to track, leading to numerous queries from shippers about the status of their shipments. This required HaulMatch’s internal team to invest several hours in fetching the latest update on their customer’s shipment location. The team had to visit third-party websites for updates on shipment location and then share the details with their customers, a process that was time-consuming, tedious, and prone to errors. Furthermore, their customers could not leverage crucial insights such as visibility on the carriers offering them the best service, trade routes that ensure cost optimisation and speedy deliveries. The inefficiencies in tracking updates led to numerous queries regarding the status of the shipment, leading to customer dissatisfaction.

Polymers International, a global player in the plastics and rubber industry, was facing significant challenges in tracking the movement of its approximately 200 monthly shipments. The lack of efficient tracking mechanisms led to difficulties in keeping customers informed about shipment statuses, resulting in confusion and subpar customer service. The operations team had to visit multiple carrier websites to gather updates on shipment locations, a process that was not only time-consuming and prone to errors but also diverted the team from focusing on more critical tasks. The inaccuracies in tracking updates led to a surge in customer queries regarding shipment statuses. The team also struggled with accessing timely information on changes in departure and arrival timings, making it challenging to provide customers with accurate delivery dates. Furthermore, the company was unable to leverage crucial insights such as visibility on the carriers offering the best service, trade routes ensuring cost-effectiveness and speedy deliveries, thereby compromising their ability to identify cost-saving opportunities and make informed decisions.

The global pharmaceutical company, established in 1977, faced significant challenges in its freight invoice verification process. With hundreds of shipments every month, the company operated on a global long-term price agreement with its freight forwarders. However, errors in the invoice verification process were affecting the productivity and efficiency of its logistics and accounts teams. The logistics team had to manually check every invoice and forward it to the account and finance department for approval. This labor-intensive process involved a large team and kept them from focusing on more critical tasks. Over 4% of the invoices received were duplicates, and the entirely manual verification process made seeking approvals, processing payments, and following up with vendors for the correct invoices extremely difficult and time-consuming. The process was prone to errors, leading to overpayments due to unchecked invoices that did not match the initial quotation. There was also a lack of standardisation and transparency in the invoice reconciliation process. The auditing process was inefficient and complex due to the lack of a consolidated repository to document the invoices and their status.