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A government agency in Asia-Pacific implements Cúram software to improve information and reporting systems and deliver higher quality services for individuals with disabilities
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Human Resources
Use Cases
- Remote Asset Management
Services
- System Integration
The Challenge
A state government agency in Asia Pacific provides services and supports for nearly 18,500 disabled people and their families. The department launched a transformation project aimed at improving service levels and ensuring more effective funding. The existing information system could not automatically share information across the department’s 130 sites, which made it difficult for staff members to serve clients. Clients were required to fill out multiple applications and undergo multiple assessments to determine eligibility across programs. Matching individual needs with available services was difficult without real-time information and automated rules-based processes.
About The Customer
The customer is a state government agency in the Asia Pacific region. This agency provides services and support for nearly 18,500 disabled people and their families. The agency operates across 130 sites and is committed to improving service levels and ensuring more effective funding. The agency had launched a transformation project with the aim of improving its services. However, the existing information system was not capable of automatically sharing information across all sites, making it difficult for staff members to serve clients effectively. Clients were required to fill out multiple applications and undergo multiple assessments to determine their eligibility for various programs.
The Solution
The organization implemented IBM Cúram software to establish a more transparent, easier-to-access business-information system that will help facilitate higher quality services for people with disabilities. For individuals, the solution provides a single point of contact for personalized and simplified intake. The Cúram rule sets help to apply standardized eligibility and decisions for individuals across the state. For suppliers, the solution offers a comprehensive, easy-to-use server catalog and more efficient payment administration. It provides the department with more equitable use of its available funding, improved information and reporting systems and a better overall capacity to plan and prioritize.
Operational Impact
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