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A government agency in Asia-Pacific implements Cúram software to improve information and reporting systems and deliver higher quality services for individuals with disabilities
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 城市与自治市
适用功能
- 人力资源
用例
- 远程资产管理
服务
- 系统集成
挑战
亚太地区的一家州政府机构为近 18,500 名残疾人及其家人提供服务和支持。该部门启动了一项转型项目，旨在提高服务水平并确保更有效的资金。现有信息系统无法自动在该部门的 130 个站点之间共享信息，这导致工作人员难以为客户提供服务。客户需要填写多个申请表并接受多次评估才能确定是否符合各个项目的资格。如果没有实时信息和基于规则的自动化流程，将个人需求与可用服务相匹配将非常困难。
关于客户
客户是亚太地区的一家州政府机构。该机构为近 18,500 名残疾人及其家人提供服务和支持。该机构在 130 个站点开展业务，致力于提高服务水平并确保更有效的资金。该机构已启动转型项目，旨在改善其服务。但是，现有的信息系统无法自动在所有站点共享信息，这使得工作人员难以有效地为客户提供服务。客户需要填写多份申请并接受多次评估才能确定他们是否有资格参加各种计划。
解决方案
该组织实施了 IBM Cúram 软件，以建立更透明、更易于访问的业务信息系统，这将有助于为残疾人提供更高质量的服务。对于个人，该解决方案提供了个性化和简化接收的单一联系点。Cúram 规则集有助于为全州的个人应用标准化资格和决策。对于供应商，该解决方案提供了全面、易于使用的服务器目录和更高效的付款管理。它使该部门能够更公平地使用其可用资金、改进的信息和报告系统以及更好的总体规划和优先排序能力。
运营影响
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