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Anchor Yeast Streamlines EDI Order Process with Flowgear Integration Platform
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Procurement
- Sales & Marketing
Use Cases
- Retail Store Automation
- Theft Detection
Services
- System Integration
The Challenge
Anchor Yeast, a leading manufacturer of yeast, enzyme and speciality ingredients in Southern Africa, faced a significant challenge when one of its top customers, Pick n Pay, decided to implement a new Electronic Data Interchange (EDI) order process. The new process required suppliers to accept EDI-based purchase orders, a change that necessitated a significant shift in Anchor Yeast's existing order processing system. The company's call centre, responsible for processing purchase orders and creating sales orders, needed a solution that could seamlessly integrate the new EDI order process into their existing operations. The challenge was further complicated by the need to minimize errors, address potential price discrepancies, and maintain efficient communication with customers.
About The Customer
Anchor Yeast is a part of the international Lallemand group and is a leading manufacturer of yeast, enzyme and speciality ingredients in Southern Africa. The company serves the needs of the baking and beverage industries, as well as small-scale and home baking and brewing. Anchor Yeast supplies major retail chains throughout the region, including Pick n Pay, one of Africa's largest retail chains. The company's call centre is responsible for processing purchase orders and creating sales orders for customers. Anchor Yeast is committed to maintaining efficient operations and customer communication, a commitment that led them to seek a solution to the challenge presented by the implementation of a new EDI order process.
The Solution
Anchor Yeast found the solution to their challenge in Flowgear, an agile cloud integration platform. Flowgear was chosen due to its previous successful integrations with Pick n Pay and its ability to cater to diverse projects. The platform imports EDI in XML format and passes it to the SYSPRO ERP system, which then generates sales orders. The system also automatically sends text messages to stores informing them of the expected order delivery. With Flowgear, Anchor Yeast staff can easily link orders on the ERP system with a number, simplifying the process of determining ship dates. The integration of EDI orders with the ERP system also allows for easier resolution of price discrepancies that may occur with the complex pricing agreements that retailers usually have.
Operational Impact
Quantitative Benefit
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