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Blue Yonder > Case Studies > Building Supply Chain Visibility
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Building Supply Chain Visibility

Technology Category
  • Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
  • Retail
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
  • Warehouse Automation
Services
  • System Integration
  • Training
The Challenge
B&Q, a major retail brand under Kingfisher plc, operates 359 stores in the UK and Ireland, offering more than 40,000 products. To support its retail program, B&Q needed to transform its logistics function, replacing its manual, mainly paper-based legacy systems, which were no longer suitable for a business that serves more than 150 million customers a year. This required a flexible warehouse management solution (WMS) to provide real-time information. B&Q wanted to ensure a seamless transition of IT functionality across a network that had been established for 15 years, and needed a solution that would provide it with the ability to manage more than 100,000 stock-keeping units (SKUs) across its sites, integrate stock supplied by approximately 600 different vendors, improve inventory accuracy with real-time information and clear visibility of orders, manage cross-dock and flow through platforms, and consolidate and pick stock for each store, which is dispatched daily via 500 trailer loads carrying around 45 pallets of products.
About The Customer
B&Q is a major retail brand in the United Kingdom and Ireland, operating 359 stores with more than 40,000 products all under one roof. B&Q is one of the main retail brands under Kingfisher plc, Europe’s leading home improvement retail group. B&Q strives to offer everything its customers need to successfully achieve their home improvement and do-it-yourself (DIY) projects. More than three million customers walk through B&Q’s doors every week. To support its retail program, B&Q needed to transform its logistics function, replacing its manual, mainly paper-based legacy systems, which were no longer suitable for a business that serves more than 150 million customers a year.
The Solution
B&Q chose to implement JDA Warehouse Management, part of JDA’s Intelligent Fulfillment™ suite, to five regional consolidation centers that each service between 50 and 100 stores. It is now being rolled out to three distribution centers (DCs). By implementing JDA Warehouse Management, B&Q is reducing costs across its network of three DCs and five regional consolidation centers, ensuring high stock accuracy and improving product availability at its UK stores. With JDA Warehouse Management, B&Q has completely eliminated the previous paper-based system, including all vendor paperwork. The project began in 2008, after B&Q undertook a major review of its supply chain and, with the support of JDA consultants, included six months of process mapping across the consolidation center and DCs. A team of 25 B&Q operatives was recruited to gain a clear understanding of how each site operated and identify potential issues.
Operational Impact
  • Reduced costs across the logistics network due to increased efficiency and productivity
  • Improved inventory accuracy with real-time information and clear visibility of orders
  • Increased product availability at its stores
Quantitative Benefit
  • Anticipated cost savings of approximately €10 million per year
  • Increased productivity in stores and logistics sites
  • Improved store inventory accuracy

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