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CallOne, Inc. Streamlines Operations with Celigo Automation
Applicable Industries
- Retail
- Telecommunications
Applicable Functions
- Procurement
Use Cases
- Time Sensitive Networking
Services
- System Integration
The Challenge
Call One, Inc., a provider of business communication and collaboration technologies, was struggling with the manual management of their financials, including order fulfilment information and transactions. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows. However, they still needed a solution to connect these systems and enable automatic data interchange. The company was dealing with a high volume of orders from many clients, leading to extended work hours for employees. They also faced challenges in managing and updating product information for thousands of products on their website. This was a time-consuming process that required a significant amount of manual input.
About The Customer
Call One, Inc. is a provider of business communications and collaboration technologies. The company serves thousands of organizations across multiple industries, including contact centers, financial, insurance, cable/media/tv, telecommunications, hospitality, transportation/shipping, healthcare, pharmaceutical, education, and government agencies. They operate across the United States, with headquarters in Cape Canaveral, Florida. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows, but still faced challenges with manual data entry and product information management.
The Solution
Call One, Inc. turned to Celigo, a comprehensive integration platform, to automate their product feeds and streamline their operations. Celigo enabled the company to connect NetSuite with SAP Ariba and other productivity applications, allowing for automatic data interchange. This significantly reduced the need for manual data entry and allowed employees to focus on other tasks. The automation of product information management also made it easier for the company to manage and update information for thousands of products on their website. With Celigo, the company was able to manage all their websites effectively with a lean ecommerce team. When issues arose, they could be resolved quickly and efficiently.
Operational Impact
Quantitative Benefit
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