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CallOne, Inc. Streamlines Operations with Celigo Automation
适用行业
- 零售
- 电信
适用功能
- 采购
用例
- 时间敏感网络
服务
- 系统集成
挑战
Call One, Inc. 是一家业务通信和协作技术提供商,该公司一直在努力解决财务(包括订单履行信息和交易)的手动管理问题。该公司使用的是较旧的 ERP 系统,并添加了 SAP Ariba 和 NetSuite 来改进工作流程。然而,他们仍然需要一个解决方案来连接这些系统并实现自动数据交换。该公司正在处理来自许多客户的大量订单,导致员工的工作时间延长。他们还面临管理和更新网站上数千种产品的产品信息的挑战。这是一个耗时的过程,需要大量的手动输入。
关于客户
Call One, Inc. 是一家商业通信和协作技术提供商。该公司为多个行业的数千个组织提供服务,包括联络中心、金融、保险、有线/媒体/电视、电信、酒店、运输/航运、医疗保健、制药、教育和政府机构。他们在美国各地开展业务,总部位于佛罗里达州卡纳维拉尔角。该公司使用的是较旧的 ERP 系统,并添加了 SAP Ariba 和 NetSuite 来改进工作流程,但仍然面临手动数据输入和产品信息管理的挑战。
解决方案
Call One, Inc. 转向综合集成平台 Celigo 来自动化其产品源并简化其运营。 Celigo 使该公司能够将 NetSuite 与 SAP Ariba 和其他生产力应用程序连接起来,从而实现自动数据交换。这显着减少了手动数据输入的需要,并允许员工专注于其他任务。产品信息管理的自动化还使公司能够更轻松地管理和更新其网站上数千种产品的信息。借助 Celigo,该公司能够通过精干的电子商务团队有效管理所有网站。当出现问题时,可以快速有效地解决。
运营影响
数量效益
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