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Data-Driven Hybrid Work Model: A Case Study of a Canadian Public Agency
Technology Category
- Drones - VTOL & VTOL Hybrid Drones
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Buildings
- Healthcare & Hospitals
Applicable Functions
- Procurement
- Product Research & Development
Use Cases
- Onsite Human Safety Management
- Personnel Tracking & Monitoring
Services
- Training
The Challenge
The Canadian public agency, dedicated to promoting worker health and safety, faced a significant challenge during the COVID-19 pandemic. With 3,500 employees spread across 15 offices, the agency had to quickly transition to remote working and then manage the safe return of employees to the office. The agency needed an efficient mechanism to handle requests to return to the office and to track which employees were onsite, where they were, and why their work required them to be onsite. Furthermore, the agency aimed to create a data-driven hybrid work model for the long term, which required a better understanding of its employees' work patterns. Commercial, off-the-shelf (OTS) software would have required lengthy scrutiny from the agency’s security, legal, and procurement teams, and in-house custom development would have been a potentially lengthy and expensive process.
About The Customer
The customer in this case study is a Canadian public agency dedicated to promoting worker health and safety. The agency has a large workforce of 3,500 employees spread across 15 offices. During the COVID-19 pandemic, the agency had to quickly transition its employees to remote working and then manage their safe return to the office. The agency was also interested in creating a data-driven hybrid work model for the long term, which required a better understanding of its employees' work patterns and an efficient mechanism to handle requests to return to the office.
The Solution
The agency utilized K2 Software, which they already owned and used, to create a smart forms and workflow solution. This solution included a return-to-office form, acknowledgment of COVID-19 requirements, and identified when, where, and why employees entered the office. The solution was developed with no need for a development team, saving the agency 75% in personnel costs. The solution interoperates with the data platform the agency already uses, Microsoft SQL Server for data storage and management, connecting to a Power BI dashboard for insight, analysis, and reports. The business analyst created a minimum viable product in two quick sprints across one month. The dynamic form tailors its questions and fields based on employee responses, and the employees’ submissions then go through a workflow that approves employees who pass their health check and notifies the People and Culture team for further screening of those who don’t pass the check.
Operational Impact
Quantitative Benefit
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