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Enabling Business Growth Strategies

Applicable Industries
  • Oil & Gas
  • System Integration
The Challenge
Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible.
About The Customer
Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade.
The Customer
Penn West Energy Trust
The Solution
The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta).

Software Components
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer
Operational Impact
  • [Cost Reduction - Procurement]
    Total cost of ownership is lowered due to reduction in cost and project time.
  • [Data Management - Data Security]
    Data reliability and security enables Penn West to generate data sets and utilize them in an actionable way.
  • [Efficiency Improvement - R&D]
    Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.
Quantitative Benefit
  • The solution results in $8,000/month savings on Centrex-line charges and $40,000 savings in office rental space.

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