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Enabling Business Growth Strategies
适用行业
- 石油和天然气
服务
- 系统集成
挑战
Penn West 需要一种基于前提的解决方案，该解决方案具有较低的总拥有成本和适应其扩展目标的灵活性。他们遗留的 Centrex 解决方案既昂贵又不灵活。
客户
宾夕法尼亚西部能源信托基金
关于客户
Penn West Energy Trust (Penn West) 是加拿大最大的石油和天然气生产商之一。该公司位于阿尔伯塔省卡尔加里，利用并购在十年内将规模扩大到原来的十倍。
解决方案
该解决方案包括通信框架：UNIVERGE360，通信服务器：UNIVERGE SV7000 IP 电话服务器，远程节点：Survivable Remote Media Gateways (SRMG)，联络中心环境：CallCenterWorX，系统管理：UNIVERGE MA4000 w/LDAP 集成和 NEC 经销商：WBM Office Systems （阿尔伯塔省卡尔加里）。软件组件 - CallCenterWorX：联络中心环境 - 带有 LDAP 集成的 UNIVERGE MA4000：系统管理 - WBM 办公系统：NEC 经销商
运营影响
数量效益
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