Enhancing Asynchronous Call Updates for Meaningful Gigs with Fireflies

• Application Infrastructure & Middleware - Event-Driven Application

• Remote Collaboration
• Time Sensitive Networking

Meaningful Gigs, a company that matches businesses with talented African digital designers, was facing a significant challenge in managing client calls. The team members were often unable to join live calls with current and prospective clients due to their busy schedules and off-site tasks. This resulted in missed opportunities to gather valuable insights and information from these calls, which could have been used to improve customer experience and propel the business forward. The team was aware of the importance of these calls and the potential loss of crucial information, but struggled to find an effective solution to keep comprehensive records of these long calls.

Meaningful Gigs is a company that matches businesses with talented African digital designers. The company has a large pool of untapped designers and provides excellent customer service. The designers at Meaningful Gigs go through an extensive vetting process that includes skill and empathy tests. They have on board UX Designers, UI Designers, Product Designers, Motion Designers, Graphic Designers, and Web Designers. The company is committed to taking transformative steps to help the people in Africa, ensuring that every dollar invested in design also contributes to creating a job for a person in Africa.

The solution to Meaningful Gigs' challenge came in the form of Fireflies, a tool that enhances asynchronous call updates. Fireflies enabled the Meaningful Gigs team to stay updated on important call details at their own pace, even if they missed the live call. The team could use the Smart Search area in Fireflies’ Notepad to search for key topics discussed during a call and filter out questions and tasks. They could also set up Topic Trackers, a Fireflies feature for creating custom topics for efficient topic organization. This reduced errors and improved comprehension, especially for complex transcripts. Fireflies also provided accurate transcripts of meetings, which could be shared with team members via email after the meeting. This saved time and increased productivity, allowing the team to focus on other meaningful tasks. The team could revisit the transcript at their own convenience and make better use of the information garnered.

• The implementation of Fireflies has brought about significant operational improvements for Meaningful Gigs. The team members are now able to focus on the call without the distraction of jotting down important minutes. They can easily focus on what the client’s saying knowing that Fireflies’ AI Meeting Assistant is accurately taking notes for them. This has not only improved the quality of their client interactions but also made them more meaningful. As a result, the team is now able to remain fully present during calls, without worrying about taking notes for later. This has enhanced the management of limited session time with a client and made them feel that they truly matter.

• Fireflies saves at least 20 minutes per hour of calls.

• Fireflies allows adjustable playback speed, speeding up allows to go through a call in a shorter period.

• Fireflies provides accurate transcripts of meetings which can be shared with team members.