下载PDF
Enhancing Asynchronous Call Updates for Meaningful Gigs with Fireflies
技术
- 应用基础设施与中间件 - 事件驱动型应用
用例
- 远程协作
- 时间敏感网络
挑战
Meaningful Gigs 团队成员在与当前和潜在客户进行实时通话时遇到困难,因为他们经常忙于处理大量任务。该团队知道,如果没有有效的解决方案,他们就会错过来自客户的宝贵信息。由于团队无法保留长时间通话的有效记录,因此经常会错过推动业务发展的重要信息。
关于客户
有意义的演出将企业与才华横溢的非洲数字设计师联系起来。该公司拥有大量未开发的设计师,并提供优质的客户服务。 Meaningful Gigs 的设计师要经过广泛的审查过程,包括技能和同理心测试。他们拥有 UX 设计师、UI 设计师、产品设计师、动作设计师、平面设计师和网页设计师。除了提供高质量的设计之外,Meaningful Gigs 值得称赞的是它致力于采取变革性措施来帮助非洲人民。
解决方案
Fireflies 使分散的员工可以轻松地按照自己的节奏了解他们可能错过的电话的最新重要细节。使用 Fireflies 记事本中的智能搜索区域,Meaningful Gigs 团队现在可以搜索通话期间讨论的关键主题。他们还可以过滤掉问题和任务。为了提取有价值的信息,他们可以设置主题跟踪器 - Fireflies 的一项功能,用于创建自定义主题以实现高效的主题组织。
运营影响
数量效益
相关案例.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Aerospace & Defense Case Study Airbus
For the development of its new wide-body aircraft, Airbus needed to ensure quality and consistency across all internal and external stakeholders. Airbus had many challenges including a very aggressive development schedule and the need to ramp up production quickly to satisfy their delivery commitments. The lack of communication extended design time and introduced errors that drove up costs.
Case Study
Porsche Announces Augmented Reality at Scale, Powered by Atheer
The usual practice for car repairs at a Porsche car dealership is to have a factory representative or regional engineer visit to help diagnose the problem, and sometimes a faulty assembly is shipped back to company HQ for damage analysis. All that costs time and money for customers and dealers alike.
Case Study
Covisint Improves Mitsubishi's Collaboration With Its Supply Chain
Mitsubishi sought to improve supplier relationships on a global basis and to offer an easy-to-use solution to interact with them. In August 2004, Mitsubishi selected Covisint’s platform to help improve sharing of information and collaborative business processes with its global suppliers. Covisint enabled Mitsubishi to provide its suppliers with immediate access to information and applications to obtain more collaborative working relationships
Case Study
Beer Distributor Improves Security, Shipping Capacity, and Service
Enjoy a beer on the upper Texas Gulf Coast, and you can probably thank Del Papa Distributing Company. Founded more than a century ago, the company today distributes 10 million cases of beer annually, from 30 suppliers. More than 375 employees work at headquarters in Texas City and two other distribution centers. The family-owned company has a simple aim: to be a great beer distribution company. So when Del Papa set out to build a new 27-acre headquarters, company leaders thought about how technology could contribute to its greatness. “We wanted the new distribution center to have a single, secure network we could use for physical security, communications, collaboration, and even monitoring the temperature of our inventory,” says Steve Holtsclaw, Manager of Information Systems for Del Papa. The old building, in contrast, had separate networks for voice, data, video, and physical security. Separate networks were expensive and got in the way of business. For example, personnel could only monitor video surveillance cameras from certain workstations. And Wi-Fi performance in the warehouse area wasn’t reliable enough for the voice-activated order-picking system.