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Firehouse Subs Streamlines Franchise Agreements with Nintex AssureSign eSignature Software
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
- Food & Beverage
- Marine & Shipping
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Public Warning & Emergency Response
Services
- Testing & Certification
The Challenge
Firehouse Subs, a fast-casual restaurant chain, was facing challenges with its existing signing process for franchise agreements and other related documents. The process was manual, costly, and prone to errors. It involved printing franchise agreements, tabbing where each signatory was to sign, and shipping the documents to the recipient. The franchise owners would then call the recipients to advise them to only sign the receipt page and not the franchise agreement until the seven-day disclosure period had passed. This process required extensive follow-up to comply with FTC requirements and was time-consuming and expensive, largely due to shipping requirements.
About The Customer
Firehouse Subs is a fast-casual restaurant chain founded by brothers and former firefighters, Chris Sorensen and Robin Sorensen. The brand is built on decades of fire and police service, high-quality food, and a commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation. In 2014, Firehouse Subs debuted a new low-calorie menu, Under 500 Calories, and consistently ranks number one among fast-casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, it was ranked number one consumer choice for welcoming and comfortable atmosphere by Technomic’s 2015 Chain Restaurant Consumers’ Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation’s Restaurant News.
The Solution
Firehouse Subs implemented Nintex AssureSign eSignature software to streamline their document authorization process. The software offered advanced features such as workflow templates, Send To Nintex AssureSign application, and a delayed signing feature to accommodate the FTC mandatory disclosure period prior to signing a franchise agreement. Documents are imported into Send To Nintex AssureSign, templates are applied, and sent to the recipients, who are only able to sign the receipt immediately. They are unable to access the rest of the document until the specified number of days has passed. At that time, they are notified that they may access the document and complete signing. The signed document automatically continues along the workflow through Firehouse Subs’ internal signers until complete. Once completed, all parties require a copy of the document.
Operational Impact
Quantitative Benefit
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