Download PDF
Blue Yonder > Case Studies > Groomed for Success: Petco Increases Revenues with Blue Yonder
Blue Yonder Logo

Groomed for Success: Petco Increases Revenues with Blue Yonder

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Retail
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Inventory Management
  • Supply Chain Visibility
Services
  • System Integration
The Challenge
Petco, the largest U.S. retailer of pet products and services, headquartered in San Diego, California, faced a challenge in response to emerging customer commerce needs. The company decided to create and deploy a buy online pick up in-store (BOPOS) capability in an accelerated timeframe. The requirements of the project included providing accurate and reliable inventory availability levels to both online and in-store consumers. Petco's technical architecture was composed of multiple disparate platforms, prohibiting the ability to achieve a single view of inventory and enable the new BOPIS capability at the scale and performance level required for the emerging needs of Petco.com.
About The Customer
Petco is the largest U.S. retailer of pet products and services, with 1,500 locations. The company is headquartered in San Diego, California. In response to emerging customer commerce needs, Petco decided to create and deploy a buy online pick up in-store (BOPOS) capability in an accelerated timeframe. The company's technical architecture was composed of multiple disparate platforms, prohibiting the ability to achieve a single view of inventory and enable the new BOPIS capability at the scale and performance level required for the emerging needs of Petco.com.
The Solution
Petco chose the inventory availability and omni-channel fulfillment capabilities from Blue Yonder. The implementation of the project was completed in less than four months across all 1500 retail locations. Blue Yonder’s inventory availability and omni-channel fulfillment capabilities unify Petco’s inventory, fulfillment and customer location data in a single platform to create customer-centric, personalized digital commerce. The Luminate platform modernizes traditional technical architectures by leveraging microservices, data science, open application programming interfaces (APIs), and out-of-the-box adapters for order-management and inventory systems. The solution is capable of operating at true internet scale, supporting thousands of transactions per second, with single to double-digit millisecond response times for all inventory and fulfillment-related queries.
Operational Impact
  • Greater than 5% gains in ecommerce revenues and new customers
  • From inception to full deployment across 1,500 stores in four months
  • Single to double-digit millisecond response times for all inventory and fulfillment queries
Quantitative Benefit
  • 5% increase in online revenue
  • Increase in the number of net new customers
  • Rapid deployment across all 1500 retail locations in less than four months

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.