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How Sweet IT Is: Bon Appetit Bakery Speeds Deliveries and Cuts Costs Using Honeywell Mobile Computing and Printing Solutions
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Inventory Management
- Predictive Maintenance
Services
- System Integration
- Hardware Design & Engineering Services
- Software Design & Engineering Services
The Challenge
Bon Appetit Bakery faced significant challenges with their existing consumer-grade personal digital assistants (PDAs) used by their 400 delivery drivers. The demanding delivery environment led to nearly 5% of their PDAs needing repair or replacement every week, resulting in about 1,000 costly concerns annually. This frequent need for repairs and replacements was not only financially burdensome but also time-consuming, as the repair or replacement process took a two-week turnaround. Bon Appetit recognized the need for a more rugged and innovative hardware technology that could withstand the rigors of the delivery environment and support future growth.
About The Customer
Bon Appetit Bakery is a wholesale manufacturing facility based in California, specializing in the production and distribution of gourmet baking products such as Danish pastries, cakes, muffins, and other fine gourmet items. The company serves the retail and convenience store industry across the United States, Canada, and Mexico. With a network of 400 delivery drivers, Bon Appetit Bakery is committed to providing top-quality products and efficient delivery services to its customers. The company has an existing internal software and enterprise resource planning (ERP) system to manage its operations.
The Solution
To address their challenges, Bon Appetit Bakery partnered with a field mobility solutions provider to implement a hardware solution that would seamlessly integrate with their existing software and ERP system. After testing multiple devices, they selected Honeywell mobile computers and printers. The Honeywell mobile computers enable each distribution driver to identify the items to load into their truck and provide the delivery route for the day. At each destination, the driver uses the mobile computer to enter the quantity of each product being delivered. The Honeywell mobile printer then prints a pre-invoice for review, ensuring the delivery is correct. The store manager can accept the delivery by signing the invoice directly on the mobile computer's touchscreen display. To complete the delivery, the driver prints a signature copy invoice for the customer before proceeding to the next destination. The Honeywell solution offered the capabilities Bon Appetit needed, including long battery life and a rugged design that could withstand the rough handling by their distributors. Additionally, the Honeywell Repair Services package reduced the repair turnaround time from two weeks to two business days.
Operational Impact
Quantitative Benefit
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