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OptiView XG Network Analysis Tablet Keeps Systems Running to Save Time and Money for City of High Point
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Services
- System Integration
The Challenge
The City of High Point, North Carolina, has a broad range of critical IT infrastructure it has to keep up and running at all times, including 24 x 7 emergency services. It also has the typical network challenges facing IT departments today: IPv6 and VoIP rollouts, Wi-Fi upgrades, database migrations, VMware deployments and more. And of course, perennially tight budgets. All of which meant the city’s IT team needed an integrated tool that would allow them to remain nimble, quickly address problems, eliminate travel and guesswork, build a case for system upgrades or changes, and more. The IT team faces two primary challenges. The first is the basic task of working quickly and efficiently to keep all of the city’s systems operating and ensuring workers remain connected. They city’s emergency services add a sense of urgency to that troubleshooting, as they must stay up 24 x 7. The IT team can’t afford days of guesswork when trying to identify and fix any issues, so for the past several years the team had been relying on an old OptiView Series III from NetScout as their go-to troubleshooting tool. The other challenge is also a common one: the IT team is responsible for a broad range of new initiatives, and planning for those deployments, testing and managing the installation, and troubleshooting any problems that arise is difficult without the proper tools.
About The Customer
High Point is a community of more than a hundred thousand nestled in central North Carolina. The city’s IT department is responsible for keeping systems running across a wide range of municipal services, from libraries and utilities to police and fire. The department oversees 30 fiber sites, 29 metro Ethernet networks, and a broad range of PCs, servers, databases and Cisco equipment that connect residents and more than 1,600 employees.
The Solution
The city selected NetScout OptiView® XG Network Analysis Tablet, and in the process cut their troubleshooting time by more than 75 percent. The IT team can monitor existing systems, graphically show the need for changes or upgrades, gain insight on potential problems prior to new deployments, test and manage rollouts as they occur, and quickly identify and solve any issues. In short order, it has become the go-to starting point for any IT issues facing the city, ensuring that time is never wasted. The OptiView XG gives organizations the ability to quickly troubleshoot issues and identify root cause. And, its support for a broad range of connectivity profiles, from Wi-Fi and PoE to 10GbE and IPv6, makes it ideal for use in any environment, whether in a data center, with virtualized servers, or out in the field at a remote site. Its intuitive user interface with smart navigation and built-in guided problem solving allows network operating teams to leverage customizable dashboards to view data as needed. And OptiView XG’s graphical path analysis and reporting features provide not only an instant view of connections between switches and devices for faster network mapping, but also allow even unsophisticated users to better understand what’s actually happening on the network.
Operational Impact
Quantitative Benefit
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