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Pegasus Airlines f lies high with webMethods
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Aerospace
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Process Control & Optimization
- Cybersecurity
Services
- System Integration
- Training
The Challenge
Pegasus Airlines, Turkey’s largest budget airline, was facing challenging times due to a landing incident and the global COVID-19 outbreak. This led to diminished passenger levels and disrupted schedules, making it imperative for the airline to reduce costs and improve operating efficiencies. In 2017, the airline was searching for a robust middleware platform to adapt quickly and flexibly to customers’ requirements. It had concerns about its new middleware platform and was unsure whether it was improving agility or service levels and reducing incidents/resolution times. The airline was unhappy with the operational costs due to its monolithic infrastructure with application silos having point-to-point integration. Its goal was to set up a robust and secure IT architecture and capitalize on technology innovation.
About The Customer
Pegasus Airlines is a Turkish low-cost airline that has been in operation for 20 years. It is the largest budget airline in Turkey, offering scheduled domestic and international services to 111 destinations in 42 countries. Based in Istanbul, Pegasus has over 5,000 employees and is the second largest airline in the country. The airline has faced some challenging times recently, including a landing incident in Istanbul in 2020 and the global COVID-19 outbreak. These events have led to a decrease in passenger levels and disrupted schedules, making it even more crucial for the airline to reduce costs and improve its operating efficiencies.
The Solution
To achieve its goals, Pegasus chose SoftwareAG's webMethods Integration. The webMethods Integration platform introduced an agility layer into the overall IT architecture that enabled Pegasus to respond faster to change. It now serves as the baseline platform for the airline’s service and process orchestration and automation. By introducing an agility layer into Pegasus’ IT environment, the airline could lift the burden of maintaining outdated and obsolete technologies and point-to-point integrations away from IT. This gave the IT department the technology base—and more time—it needed to innovate based on business needs. In 2019, Pegasus approached Software AG to discuss mediating its API traffic; it was looking for a solution to reroute API calls, log them and enrich them with additional information. It also wanted the capability to securely expose APIs to third-party developers and partners for use in web, mobile and Internet of Things (IoT) applications. Its other goal was to protect the APIs from unregistered usage—and thus its back-end systems from malicious attacks.
Operational Impact
Quantitative Benefit
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