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RCP Community Management's Growth and Community Strengthening with AppFolio
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- Buildings
- Education
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Training
The Challenge
RCP Community Management, a family-owned business managing community associations in Arizona, was struggling with their existing software solutions. They had tried various systems, including one developed by their President, Kevin Bishop, but none of these allowed them to manage their entire portfolio on a single platform. The transition to one of these systems, Caliber, was so complicated that it led to the resignation of all their administrative employees. They were unable to communicate efficiently with homeowners, which was a significant challenge given their goal of improving living conditions in neighborhoods. They needed a solution that was easy to use, could handle all their needs in one place, and would not lead to employee dissatisfaction or turnover.
About The Customer
RCP Community Management is a family-owned business based in Gilbert, Arizona. Established in 2002, the company manages community associations with the goal of making the world a better place to live, one neighborhood at a time. The company was born out of frustration with other management companies and aims to provide a better experience for their customers. RCP Community Management has experienced significant growth since its establishment, nearly doubling their business with the help of AppFolio Property Manager.
The Solution
RCP Community Management found their solution in AppFolio Property Manager. This software provided everything they needed in one place and was extremely user-friendly. It allowed homeowners to complete tasks independently, reducing the time RCP's team spent answering phone calls and enabling them to provide better service. The software also streamlined architectural and maintenance requests, making it easier for RCP to review and resolve these quickly. AppFolio's online payments and communication features helped RCP reduce their delinquency rate from 4% to under 1%. The software also provided ongoing support and regular updates, ensuring RCP stayed at the forefront of the association management industry. AppFolio's training resources also made it easier for RCP to onboard new hires, supporting their rapid growth.
Operational Impact
Quantitative Benefit
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