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Nintex > Case Studies > Streamlining Aviation Tasking Processes: A Case Study on LifeFlight
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Streamlining Aviation Tasking Processes: A Case Study on LifeFlight

Technology Category
  • Application Infrastructure & Middleware - Event-Driven Application
Applicable Industries
  • Aerospace
  • Healthcare & Hospitals
Use Cases
  • Time Sensitive Networking
  • Warehouse Automation
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
LifeFlight, an Australian aero-medical retrieval service and charity, faced a significant challenge as their flight missions increased annually. The organization had many necessary processes in place to save lives, but there was room for improvement, particularly in technology. Different departments within LifeFlight began seeking their own ways to enhance efficiency, including purchasing individual software. This led to a situation where siloed systems blocked visibility, and a lack of integration slowed down processes. The need for an organization-wide change was evident, as a few lost seconds could mean the difference between life and death in their line of work.
About The Customer
LifeFlight is an Australian aero-medical retrieval service and charity, established in 1986. Its mission is to save lives, speed recovery, and serve the community by providing the highest standard of rapidly deploying critical care. LifeFlight flies medical teams throughout the country to provide quicker medical treatment. It also transports patients to appropriate hospitals for care and upskills area first responders to better equip them to manage complex medical emergencies. As LifeFlight's flight missions increased each year, it needed a solution that could integrate with their existing systems and accelerate processes.
The Solution
LifeFlight decided to invest in Nintex K2 Cloud to better manage the many moving parts within the organization's various departments and divisions. The focus was on LifeFlight's emergency response center, where a demo of K2 Cloud was shown to the manager to gain buy-in. The solution was a new unified aircraft tasking application that automated manual, repetitive tasks that had previously been consuming valuable time and attention. This application was designed to integrate with existing systems, streamline processes, and make real-time information accessible and visible to all departments, thereby creating efficiency across the organization.
Operational Impact
  • The implementation of the Nintex K2 Cloud and the new unified aircraft tasking application has significantly improved LifeFlight's operations. The automation of manual, repetitive tasks has freed up valuable time and attention, allowing staff to focus on more critical aspects of their work. The application has also enhanced visibility across the organization, breaking down silos and promoting better collaboration among departments. Furthermore, the real-time accessibility of information has accelerated decision-making processes, which is crucial in LifeFlight's time-sensitive operations. Overall, the solution has enabled LifeFlight to better fulfill its mission of saving lives and providing rapid critical care.
Quantitative Benefit
  • 5,000 life-saving missions organized and flown each year
  • 427 employees and partners using Nintex K2 Cloud
  • 1 common process used to manage all aircraft tasking

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