Download PDF
Streamlining Pipeline Operations and Customer Onboarding with March Networks
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- National Security & Defense
- Oil & Gas
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
March Networks, a leading provider of IP video surveillance software and systems, was facing challenges with its legacy data architecture. The company had numerous point-to-point integrations that were difficult to maintain and often required custom coding. This complex web of integrations was slowing down the company's operations and making it difficult to streamline processes. The company decided to implement Salesforce CRM to support its customer pipeline, but the integration between Salesforce and SAP, the system of record for their accounts, was critical and complex. The company also needed real-time integrations to support its website and online portal, which were tied to Salesforce. The challenge was to modernize the company’s data processes and applications to align with March Networks’ growth ambitions, while also making integration processes more reliable and less prone to failure.
The Customer
March Networks
About The Customer
March Networks is a leading provider of IP video surveillance software and systems. The Ottawa-based company helps businesses improve their security and decision-making through a combination of high-definition footage and deep data analytics. The company relies on a complex web of integrations in its own IT systems, specifically between the enterprise-grade CRM technology and its back-end financial and operations systems. This robust business applications structure supports March Networks’ customers through a variety of touchpoints including sales, technical support, and advanced managed services. The company is continuously working to improve its online customer experience and streamline its operations.
The Solution
To address these challenges, March Networks decided to implement the Informatica cloud platform in parallel with the Salesforce CRM. Informatica provided a single automated platform that underpinned its data integrations and sped up operations across the organization. The integration between SAP and Salesforce was achieved using cloud data integration, which allowed data to flow between on-premise (SAP) and cloud-based (Salesforce) systems. Informatica also supported seamless integrations between March Networks' in-house and cloud-based applications. The platform stood out for its robust data management and security capabilities, in addition to the greater speed and efficiency it brought to March Networks’ data integrations. The company is now working on allowing customers to submit orders via its online portal and have those pushed to SAP for order fulfillment in real time.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Taking Oil and Gas Exploration to the Next Level
DownUnder GeoSolutions (DUG) wanted to increase computing performance by 5 to 10 times to improve seismic processing. The solution must build on current architecture software investments without sacrificing existing software and scale computing without scaling IT infrastructure costs.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
Case Study
Refinery Saves Over $700,000 with Smart Wireless
One of the largest petroleum refineries in the world is equipped to refine various types of crude oil and manufacture various grades of fuel from motor gasoline to Aviation Turbine Fuel. Due to wear and tear, eight hydrogen valves in each refinery were leaking, and each cost $1800 per ton of hydrogen vented. The plant also had leakage on nearly 30 flare control hydrocarbon valves. The refinery wanted a continuous, online monitoring system that could catch leaks early, minimize hydrogen and hydrocarbon production losses, and improve safety for maintenance.
