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Nintex > Case Studies > Streamlining Reimbursement and Contract Management Processes at Metro Pacific Investments Corporation
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Streamlining Reimbursement and Contract Management Processes at Metro Pacific Investments Corporation

Technology Category
  • Application Infrastructure & Middleware - Event-Driven Application
  • Cybersecurity & Privacy - Security Compliance
Applicable Industries
  • Finance & Insurance
  • Railway & Metro
Applicable Functions
  • Procurement
  • Quality Assurance
Use Cases
  • Leasing Finance Automation
  • Smart Contracts
Services
  • System Integration
The Challenge
Metro Pacific Investments Corporation (MPIC), an infrastructure investment holding company with extensive projects in water, power, toll roads, and healthcare services, was facing significant challenges with its expense/reimbursement and contract management processes. The company's reimbursement and expense management processes were paper-based, manually completed, and labor-intensive, which impeded finance and accounting operations. There were instances of misplaced or duplicate applications, leading to slow turnaround times. Additionally, due to the stringent requirements of 3rd party audit firms, MPIC was also in need of a solution that enables instant review and retrieval of contracts. Newly signed contracts did not have a proper workflow for the legal department’s review and retrieving these contracts for update or audit purposes were a chore.
About The Customer
Metro Pacific Investments Corporation (MPIC) is an infrastructure investment holding company based in the Philippines. The company has extensive projects in various sectors including water, power, toll roads, and healthcare services. Process efficiency and compliance are of utmost importance to MPIC due to the nature of its operations. The company was previously using paper-based, manually completed processes for expense/reimbursement and contract management, which were labor-intensive and impeded finance and accounting operations.
The Solution
MPIC implemented K2 Software to automate its expense/reimbursement and contract management processes. The system automatically routes forms and applications to the appropriate approvers based on Cost Center, providing MPIC staff visibility and tracking, notifications, and escalations. For expense/reimbursement requests, any MPIC staff member is now able to submit company-related expenses and reimbursements to Finance and Accounting for approval. The solution’s escalation rule enables the expense and reimbursement requests to be tracked with automatic reminders to ensure SLAs are met. To manage contracts, a portal was set up using K2 Five, a workflow was developed for the Legal Department to review contracts thoroughly before releasing them into the portal. The solution integrates seamlessly with Microsoft SharePoint and InfoPath, allowing an all-in-one system for MPIC to render forms that are tied to workflows, making it accessible to all MPIC staff wherever they are, as long as Internet access is available.
Operational Impact
  • The implementation of K2 Software has significantly improved the efficiency of MPIC's expense/reimbursement and contract management processes. The automation of these processes has saved employees time and provided accurate visibility into the status of requests. The system's escalation rule and automatic reminders ensure that SLAs are met, improving the company's overall operational efficiency. The solution's integration with Microsoft SharePoint and InfoPath has made it accessible to all MPIC staff wherever they are, as long as Internet access is available. This has not only streamlined the company's operations but also improved its compliance with audit requirements.
Quantitative Benefit
  • Expense process time reduced from 1-2 weeks to 3-5 days
  • Turnaround time for reimbursement requests reduced by over 50%
  • Elimination of paper-based processes reduced instances of duplicate applications

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