Transforming Restaurant Operations: A Case Study on Chew On This Group

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Ellen Chew, a leading restaurateur in London, and her team at the Chew On This Group, faced significant operational challenges in managing their expanding collection of restaurants. They were previously using a software that failed to efficiently fulfill their operational duties or improve employee engagement and customer service. Consequently, they reverted to manual operations. Managers used Excel to create weekly rotas, and all employee time and attendance were tracked manually. Employees recorded their hours on a sheet of paper, which then had to be manually entered into payroll, consuming a significant amount of time. Often, employees would forget to record their hours, leading to further delays and communication issues to ascertain the correct hours. Manual calculations also led to error-prone payroll and a lot of frustrations.

Ellen Chew is a prominent restaurateur in London, known for her dynamic and exciting Southeast Asian and European cooking. She first made her mark in 2008 with the establishment of Rasa Sayang, a Malaysian and Singaporean restaurant in Chinatown. Since then, she has expanded her culinary empire with the Chew On This collection of restaurants, which includes Rasa Sayang, Mrs Chew’s Chinese Kitchen, Shan Shui, Lotus Leaf, Arôme Bakery, Negronis, and Lobos Tapas. These restaurants are spread across various locations in the UK, including London, Birmingham, Westfield White City, Bicester Village, Westfield Stratford, Soho, Frith Street, and Heathrow Airport. Ellen and her team pride themselves on their ability to conceptualise exciting food concepts throughout the UK, showcasing great diversity and dynamism.

The Chew On This Group implemented Bizimply’s Scheduling feature, which transformed how the managers of each location completed their schedules. The feature allowed the creation of popular shifts, simple drag and drop of these customised shifts onto the schedule, and a granular overview of costs for each department. This provided the managers with a deeper understanding of how their location operates and saved on labour costs across all locations. The software also eliminated all manual payroll processes, reducing time spent on payroll by 10%. This allowed managers to focus more on their teams and incentivise more team training to create better customer experiences. The payroll workflow in place automatically exports the clocking data from the Bizimply Timestation, preventing human error and saving countless hours spent on admin work. The Time and Attendance clocking in system provided full transparency and visibility into each location.

• The implementation of Bizimply’s Scheduling feature and the Time and Attendance clocking in system has significantly improved the operational efficiency of the Chew On This Group. Managers now have a deeper understanding of how their locations operate, and they can focus more on their teams and incentivise more team training to create better customer experiences. The automatic export of clocking data has eliminated human error in payroll calculations, resulting in correct wages for employees and a happier working environment. The increased operational visibility has also helped the group identify their key metrics for success, aiding in their continued growth and expansion plans.

• Time spent on payroll reduced by 10%
• Significant savings on labour costs across all locations
• Elimination of manual payroll processes