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Transforming Restaurant Operations: A Case Study on Chew On This Group
技术
- 传感器 - 全球定位系统
适用行业
- 城市与自治市
- 食品与饮料
用例
- 供应链可见性(SCV)
- 时间敏感网络
服务
- 培训
挑战
Ellen Chew 是伦敦一家领先的餐厅老板，她和 Chew On This Group 的团队在管理不断扩大的餐厅数量时面临着重大的运营挑战。他们之前使用的软件未能有效履行其运营职责或提高员工敬业度和客户服务。因此，他们恢复了手动操作。经理们使用 Excel 创建每周轮值表，并手动跟踪所有员工的时间和出勤情况。员工将工作时间记录在一张纸上，然后必须手动将其输入工资单，这会消耗大量时间。通常，员工会忘记记录他们的工作时间，从而导致进一步的延误和沟通问题，以确定正确的工作时间。手动计算还导致工资单容易出错并带来很多挫败感。
关于客户
Ellen Chew 是伦敦一位著名的餐馆老板，以其充满活力和令人兴奋的东南亚和欧洲烹饪而闻名。她于 2008 年首次崭露头角，在唐人街开设了一家马来西亚和新加坡餐厅 Rasa Sayang。从那时起，她通过Chew On This系列餐厅扩大了她的烹饪帝国，其中包括Rasa Sayang、Mrs Chew's Chinese Kitchen、Shan Shui、Lotus Leaf、Arôme Bakery、Negronis和Lobos Tapas。这些餐厅遍布英国各地，包括伦敦、伯明翰、Westfield White City、比斯特村、Westfield Stratford、Soho、Frith Street 和希思罗机场。艾伦和她的团队为自己能够在英国各地构思令人兴奋的食品概念而感到自豪，展示了巨大的多样性和活力。
解决方案
The Chew On This Group 实施了 Bizimply 的日程安排功能，该功能改变了每个地点的经理完成日程安排的方式。该功能允许创建流行的班次，将这些自定义班次简单地拖放到时间表上，以及每个部门的成本的详细概述。这使管理人员能够更深入地了解其所在地点的运营方式，并节省了所有地点的劳动力成本。该软件还消除了所有手动薪资流程，将薪资时间减少了 10%。这使得管理者能够更加关注他们的团队，并激励更多的团队培训，以创造更好的客户体验。到位的工资单工作流程会自动从 Bizimply Timestation 导出时钟数据，防止人为错误并节省管理工作上花费的无数时间。考勤打卡系统提供了每个地点的完全透明度和可视性。
运营影响
数量效益
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