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WIN-911 > Case Studies > WISCONSIN COUNTY IMPROVES RESPONSE TIME WITH AUTOMATED DISPATCH OF SNOWPLOW TRUC
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WISCONSIN COUNTY IMPROVES RESPONSE TIME WITH AUTOMATED DISPATCH OF SNOWPLOW TRUC

Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
  • Cities & Municipalities
Applicable Functions
  • Business Operation
Use Cases
  • Fleet Management
The Challenge
The dispatch foreman for the public works department in the Village of Pleasant Prairie, Wisconsin, was having difficulty reaching and coordinating the movements of his snowplow drivers. The town sought to answer the question: Was there a better way to organize their team of snowplows?
About The Customer
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The Customer
Country of Wisconsin
The Solution
Thanks to its sophisticated logic engine, WIN-911 was able to filter, escalate, and assign alarm notifications to the appropriate personnel.
Operational Impact
  • [Efficiency Improvement - Operation]
    WIN-911 INTEGRATED WITH WONDERWARE HMI WIN-911 seamlessly integrated with Wonderware HMI, allowing the foreman to simply check off the names of available drivers in the Wonderware HMI and easily send an automated notification to the selected plow drivers. Snowplow drivers first receive the notifications on their cell phones. If the notifications go unacknowledged twice, the call will then be routed to the driver’s home phone number. At the public works department, the foreman is able to see who has and has not responded. WIN-911 also keeps record of all the calls in order to eliminate discrepancies. By utilizing WIN-911 alarm notification software, the Village has been able to save more than an hour of phone calls and callbacks. The foreman is now free to focus on monitoring the plow operations for more efficient snow removal, allowing everyone in the Village of Pleasant Prairie to continue life as usual, even in bad weather.

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