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Air Canada Soars With Web-Based FlightTracking Application
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 航天
- 电信
适用功能
- 商业运营
- 销售与市场营销
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 数据科学服务
- 软件设计与工程服务
挑战
Air Canada, the largest airline in Canada, was seeking to improve its services by making it easier for consumers and corporate customers to purchase, book, and manage travel, as well as track all associated expenses through a self-service reporting portal. The challenge was to build an online reporting environment that was simple enough for customers to use, yet sophisticated enough to handle sensitive corporate data in a secure, reliable way. The company also wanted to extend powerful BI capabilities to its premier customers. The IT department was tasked with this project, which had to be completed outside of the usual IT channels.
关于客户
Air Canada is the world’s 14th largest commercial airline and the largest airline in Canada. It provides the greatest number of scheduled passenger services in the Canadian market, in the U.S.-Canada exchange market, and for international flights to and from Canada. The airline constantly seeks to improve corporate efficiency and employee morale by supplying unique services to its customers. To maintain the company’s high standards throughout its worldwide enterprise, the airline purchased Information Builders’ WebFOCUS business intelligence (BI) software. Since then, the company has used the software to enhance both internal and external reporting activities.
解决方案
Air Canada used Information Builders' WebFOCUS business intelligence software to create an online reporting environment that provided up-to-date, 24/7 access to flight bookings and Corporate Pass usage history. The software was used to replace a legacy revenue management reporting system that ran on the mainframe. The new system has been key to managing the business, especially since the airline industry went into a tailspin after September 11, 2001. WebFOCUS helped Air Canada understand which areas to focus on and it played a key role in devising a more resilient business model going forward. The airline also used WebFOCUS to create a BI application that helps the maintenance staff identify deviations. In airline parlance, deviations refer to aircraft maintenance issues, including tracking parts for repairs. Maintenance personnel use WebFOCUS to list all the deviations requiring attention. They can generate standard or parameterized reports that list the type, location, and destination of each affected airplane, along with a catalog of available parts. WebFOCUS makes it easy to identify the required parts and track the performance of each maintenance crew, such as their success identifying, classifying, and closing deviations.
运营影响
数量效益
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