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CAE Australia's Transformation: From Compliance to Performance with Nintex Promapp
技术
- 网络安全和隐私 - 安全合规
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 航天
- 教育
适用功能
- 质量保证
用例
- 租赁金融自动化
- 虚拟培训
服务
- 培训
挑战
CAE Australia 是提供综合培训解决方案的全球领导者,当其现有业务流程管理 (BPM) 基础设施无法满足需求时,它面临着重大挑战。该公司在 160 多个地点拥有 8,000 名员工,每年培训超过 120,000 名航空机组人员,但一直面临角色和职责不明确的问题。这种缺乏清晰度阻碍了公司将持续改进融入其组织结构的能力。 CAE Australia 业务流程和持续改进经理 Remi Guillemette 认识到需要将公司文化转变为优先考虑持续改进和流程所有权的文化。我们面临的挑战是找到一种方法,在不影响合规性的情况下将重点从合规性转移到绩效,并激励员工掌控自己的流程。
关于客户
CAE Australia 是 CAE 的一部分,CAE 是基于世界领先的仿真技术和集成培训服务提供综合培训解决方案的全球领导者。该公司在 35 个国家的 160 多个生产基地和培训地点拥有 8,000 名员工。 CAE 每年培训超过 120,000 名民用和军用航空机组人员。该公司致力于通过将持续改进融入其组织结构来实现业务转型。 CAE Australia 的业务流程和持续改进经理 Remi Guillemette 处于这一转型的最前沿,推动着向持续改进和流程所有权文化的转变。
解决方案
CAE 转型的第一步是倾听“企业的声音”。该公司邀请 15 名主要利益相关者参加了全天研讨会,以确定他们对新 BPM 基础设施的需求和愿望。这产生了 16 个优先需求,然后用于评估 BPM 工具。在对现有流程文档进行盘点后,CAE 选择实施 Nintex Promapp,这是一个简单、直观但功能强大的工具。他们在 Nintex Promapp 中创建了新的在线流程,并通过快节奏且有趣的简报会议向所有员工推广。为了进一步激励员工掌控自己的流程,Remi 和他的同事制定了流程管理培训计划。该计划以为期一天的课程形式进行,随后进行一对一辅导,帮助新的流程专家和所有者定义他们的第一个流程。公司还表彰了那些在全公司面前完成该计划的人员,宣传了新设立的职位的重要性。
运营影响
数量效益
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