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实例探究 > Canada’s Leading Retailer Builds a Customized End-User Training Solution in Record Time

Canada’s Leading Retailer Builds a Customized End-User Training Solution in Record Time

技术

功能应用 - 企业资源规划系统 (ERP)
功能应用 - 仓库管理系统 (WMS)

适用行业

消费品
零售

适用功能

仓库和库存管理

用例

仓库自动化

服务

系统集成
培训

挑战

Home Hardware needed to develop a customized training platform to quickly and effectively educate hundreds of warehouse employees on new Manhattan software and new warehouse processes for inventory management, shipping, and receiving. The challenge was to create a comprehensive training program that could be scaled across three large warehouse locations, ensuring consistency and uniformity in training delivery. The company sought the expertise of Manhattan’s Educational Services Organization (ESO) to assist with instructional design and learning content structure, and to help master the Manhattan FastTrack content authoring software.

关于客户

Home Hardware Stores Limited is Canada’s largest dealer-owned hardware, lumber, and building materials and furniture cooperative, with close to 1,100 stores under various banners including Home Hardware, Home Building Centre, Home Hardware Building Centre, and Home Furniture. The Ontario-based company boasts annual retail sales of nearly $5.7 billion. Through its extensive network, Dealer-Owners have access to 100,000 quality brand name and private label products, distributed by a state-of-the-art supply chain management system. Recognized as one of Canada’s Best Managed Companies for the past three years, Home Hardware is committed to maintaining its growth and operational excellence.

解决方案

Manhattan Training Experts assisted Home Hardware with the FastTrack content authoring software and the instructional design of an extensive curriculum. This curriculum was scalable for three large warehouse locations. The solution involved hands-on, personal service and support from Manhattan Associates, who provided in-depth guidance and troubleshooting on-site. The development team at Home Hardware was trained to become self-sufficient in creating and managing their own training content. Manhattan Training Experts remained available to provide ongoing support and troubleshooting as needed. On-site assistance was also provided during the initial employee training process to ensure that feedback could be quickly integrated into the training modules.

运营影响

Home Hardware was able to design and create 400 training modules in less than four months.
The training program provided a consistent, uniform, and self-sustaining training experience for hundreds of employees.
The development team became self-sufficient in managing and developing training content after three months.

数量效益

Home Hardware operates 1,100 stores and three warehouses handling over 100,000 items.
The company boasts annual retail sales of more than $5.7 billion.
400 training modules were created in less than four months.