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MindTickle > 实例探究 > CM Group Drives Virtual Onboarding and Consistent Messaging with Mindtickle

CM Group Drives Virtual Onboarding and Consistent Messaging with Mindtickle

技术

平台即服务 (PaaS) - 应用开发平台

适用功能

商业运营
人力资源

用例

远程协作
远程控制

服务

软件设计与工程服务
系统集成

挑战

When the COVID-19 pandemic hit, CM Group’s entire company shifted to working remotely. This meant they were faced with a challenge they hadn’t experienced before: finding ways to onboard new hires virtually. On top of this, CM Group still had to train and motivate their existing employee base remotely. They had access to multiple enablement platforms but were struggling to streamline them into one consistent process. CM Group’s global enablement team needed to bring all of their brands into one unified readiness platform that all of their employees could use. Two of their brands were already using Lessonly, while another used Mindtickle. When the COVID-19 pandemic began, the quarantine accelerated CM Group’s need to implement Mindtickle for its entire workforce across the globe.

关于客户

CM Group is a company based in Nashville, Tennessee. Founded in 2017, the company operates in the Information Technology and Services industry. The company has over 700 employees globally. CM Group’s global enablement team needed to bring all of their brands into one unified readiness platform that all of their employees could use. Two of their brands were already using Lessonly, while another used Mindtickle. When the COVID-19 pandemic began, the quarantine accelerated CM Group’s need to implement Mindtickle for its entire workforce across the globe.

解决方案

With a pressing need to roll out onboarding and training programs remotely throughout the pandemic, CM Group’s enablement team opted to consolidate their enablement platforms to create the CM Group Knowledge Hub. The Knowledge Hub acts as a collaborative onboarding experience for new hires, while also serving as a source for regular updates for seasoned team members. By implementing new strategies like Missions using Mindtickle, CM Group is able to ensure their entire customer-facing team is trained on consistent messaging and processes. Transitioning to Mindtickle, they created one learning site called the CM Group Knowledge Hub and quickly moved their existing enablement content over to their new readiness platform. Mindtickle’s single sign-on capability made it as simple as clicking a button for employees to get started.

运营影响

After making the decision to consolidate platforms, CM Group experienced a fast and easy transition to Mindtickle.
With a sales readiness platform in place, employees at CM Group were being onboarded and trained effectively and consistently.
CM Group leveraged its features to onboard new employees in the COVID-19 era. CM Group’s onboarding was originally nine hours of content presented in person, but it needed to be restructured to accommodate virtual learning.

数量效益