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Diversey's Transformation: Achieving 100% Productivity and Agent Satisfaction with Freshdesk
技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 化学传感器
适用行业
- 化学品
- 零售
适用功能
- 销售与市场营销
用例
- 资产跟踪
服务
- 系统集成
挑战
Diversey 的客户支持团队使用电子邮件和电子邮件组与客户和员工互动，导致上下文丢失、混乱和更长的问题解决时间。他们还面临着收件箱堵塞、重复性任务、缺乏客户历史记录以及客户查询零透明度等挑战。
关于客户
Diversey 是一家全球卫生用品公司，业务遍及 80 个国家。他们为酒店、零售、BSC 和餐饮服务等行业的超过 85,000 名客户提供服务。他们通过一系列产品、服务和技术提供卫生、感染预防和清洁解决方案。
解决方案
Diversey 实施了 Freshdesk（一种帮助台解决方案）来简化其客户支持操作。 Freshdesk 提供透明度、票证管理和报告功能。它允许将电子邮件转换为门票，使客户更容易与品牌互动。全渠道支持、预设响应和直观的用户体验等功能提高了生产力和协作。
运营影响
数量效益
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