Efficiency Enhancement and Scalable Growth with AppFolio: A Case Study on Duckworth-Morris Real Estate

适用行业

建筑物

用例

库存管理

挑战

Duckworth-Morris Real Estate 是一家位于阿拉巴马州塔斯卡卢萨的公司，在房地产开发以及房地产和社区协会管理方面拥有一个多世纪的经验，该公司面临着重大挑战。该公司正在努力管理不断增长的管理账户数量，这导致了员工招聘的增加。该公司迫切需要一种解决方案，使他们能够在无需增加员工的情况下扩展业务运营。我们面临的挑战是找到一种解决方案，能够简化运营、提高效率并支持其增长轨迹，同时又不会增加运营成本。

关于客户

Duckworth-Morris Real Estate 是一家历史悠久的房地产开发以及房地产和社区协会管理公司，总部位于阿拉巴马州塔斯卡卢萨。该公司已有 100 多年的经营历史，专注于为房主、居民和业主提供优质服务。他们的投资组合包括社区协会、单户住宅、多户住宅和商业地产。在改用 AppFolio 之前，该公司管理着 3,500 多个门、1,200 个单位和 41 个社区协会。该公司在管理不断增长的账户数量方面面临挑战，这导致员工招聘增加。

解决方案

Duckworth-Morris 的挑战的解决方案是以 AppFolio Property Manager PLUS 的形式出现。这种基于云的技术使公司能够更有效地管理不断增加的账户数量，而无需雇用额外的员工。 AppFolio 的技术有助于 Duckworth-Morris 的业务增长，同时保持员工数量稳定。 AppFolio 提供的在线租户、房主和业主门户是公司业务连续性的关键。这些门户网站使 Duckworth-Morris 能够继续提供优质的服务，即使他们的办公室必须向公众关闭。此外，基于云的技术有助于他们的团队在家和现场工作时保持生产力。

运营影响

The implementation of AppFolio Property Manager PLUS brought about significant operational improvements for Duckworth-Morris. The company became much more efficient in managing their growing volume of accounts. The online tenant, homeowner, and owner portals provided by AppFolio were key to their business continuity, allowing them to continue delivering excellent service even when their office was closed to the public. The cloud-based technology also facilitated their teams to maintain productivity while working from home and in the field. This not only helped them maintain their service quality but also enabled them to grow their business without increasing their headcount.

数量效益